Catch all ticket changes in one scrip

RT Users
1

Hello,

I’m trying to figure out, how can I catch all the changes made to ticket
fields in one scrip.
It would be like OnUpdateTicket script, which will gather all the changes
made, and sync them with DB outside trought REST.

Is there any solution, or maybe code example doing all of that in RT itself
(github)?

I do not want a scrip to send every changed field in separate requests. Is
it possible?

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372.html

2

Hello,

I’m trying to figure out, how can I catch all the changes made to ticket
fields in one scrip.
It would be like OnUpdateTicket script, which will gather all the changes
made, and sync them with DB outside trought REST.

Is there any solution, or maybe code example doing all of that in RT itself
(github)?

I do not want a scrip to send every changed field in separate requests. Is
it possible?

You need to use TransactionBatch mode and have your scrip run after any
other change inducing scrips.

Regards,
Ken

3

How should I make my TransactionBatch scrip run after all changes inducing
scrip? Is it enought if it is the only scrip in batch mode? Because now I
get this batch scrip run after every different type transaction (3 changes -
status, subject, customfield - 3 times ran scrip in batch mode. Also I dont
think that checking TicketObj->RanTransactionBatch is correct to determine
if the scrip done its job in scrip with batch mode?

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58557.html

4

TransactionBatch scrips always run after TransactionCreate scrips.

If it’s running three times, it’s quite possibly still applied to a queue
(or globally) in Create mode.

I test whether a scrip is running in batch mode using:

if (my @txns = @{ $self->TicketObj->TransactionBatch }) {
# batch mode; iterate over @txns
…
}
else {
# create mode
…
}On 17/09/2014 3:09 am, “andriusk” andrius.kulbis@gmail.com wrote:

How should I make my TransactionBatch scrip run after all changes inducing
scrip? Is it enought if it is the only scrip in batch mode? Because now I
get this batch scrip run after every different type transaction (3 changes

status, subject, customfield - 3 times ran scrip in batch mode. Also I dont
think that checking TicketObj->RanTransactionBatch is correct to determine
if the scrip done its job in scrip with batch mode?

–
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5

The last two transactions is because of SLA was changed and the due and
priority must be changed accordingly.

How can I get my scrip run after these two last transactions, because now it
is ran first (Found 1 scrips for TransactionBatch stage with applicable
type(s) Status,Set,SetWatcher,CustomField). This is a real headache form
me…

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58567.html

6

It sounds like the SLA extension is performing its work after all scrips
run instead of before TransactionBatch scrips.

I would be inclined to suggest that this is an SLA bug/oversight, as its
current design doesn’t seem to permit proper execution of TransactionBatch
scrips and its documentation doesn’t provide a workaround.

Please consider describing this situation in a bug report so that an
“official” response can be recorded:

Human Verification 18/09/2014 8:28 pm, “andriusk” andrius.kulbis@gmail.com wrote:

The last two transactions is because of SLA was changed and the due and
priority must be changed accordingly.

How can I get my scrip run after these two last transactions, because now
it
is ran first (Found 1 scrips for TransactionBatch stage with applicable
type(s) Status,Set,SetWatcher,CustomField). This is a real headache form
me…

–
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7

I would try to explain my situation again.

I want to make “AfterAllTicketChanges” scrip, which will work in
TransactionBatch mode, and fire after all changes to the ticket was made on
update off any ticket information.

Now, when I change the SLA field, it changes the the Due and the priority of
the ticket accordingly. The problem is that the Due and Priority change
happens after my “AfterAllTicketChanges” scrip fires.

I understand that the TransactionBatch mode scrips are commited after all
TransactionCreate Scrips are done.

For example:

I change the status and the subject of the ticket in one update. Should the
scrip in batch mode run after both of these changes are done and the
transactions recorded?

Or maybe I understand it wrong ant the scrip in Batch mode run after each
different transaction?

So technicaly should it be like this:

Or like this:

?

Because now I get it working like SCENARIO #1, where in step #2 and step #6,
the values of Due and Priority are different, but the value of the SLA is
the same (the one I changed to) in both steps.

Sorry for the mess in thoughts, I am not native English speaker.

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58579.html

8

Scenario #2 is the expected behaviour according to all scrip documentation
included with RT. The SLA extension appears to be contradicting this.
Therefore, I still believe that the SLA extension is at fault and that a
bug report for the SLA extension should be submitted via the URL given in
my previous message.

When you change a ticket’s subject and status in a single update, two
transactions are created. A TransactionBatch scrip should run only once
for both transactions. The SLA extension seems to be interfering with this
expected behaviour.On 20/09/2014 12:15 am, “andriusk” andrius.kulbis@gmail.com wrote:

I would try to explain my situation again.

I want to make “AfterAllTicketChanges” scrip, which will work in
TransactionBatch mode, and fire after all changes to the ticket was made on
update off any ticket information.

Now, when I change the SLA field, it changes the the Due and the priority
of
the ticket accordingly. The problem is that the Due and Priority change
happens after my “AfterAllTicketChanges” scrip fires.

I understand that the TransactionBatch mode scrips are commited after all
TransactionCreate Scrips are done.

For example:

I change the status and the subject of the ticket in one update. Should the
scrip in batch mode run after both of these changes are done and the
transactions recorded?

Or maybe I understand it wrong ant the scrip in Batch mode run after each
different transaction?

So technicaly should it be like this:

Or like this:

?

Because now I get it working like SCENARIO #1, where in step #2 and step
#6,
the values of Due and Priority are different, but the value of the SLA is
the same (the one I changed to) in both steps.

Sorry for the mess in thoughts, I am not native English speaker.

–
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9

I think that the Due and Priority may be the problem. Here I changed
Subject, Status, Due, Priority (SLA not changed), and still I get separate
TransactionBatch run for each (Subject,Status), (Due), (Priority).
The last two fires two separate Batch Scrip commits.

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58581.html

10

Please supply a debug log covering the above updates.

Is it possible that the scrip is not applied to the relevant queue in batch
mode?On 20/09/2014 12:54 am, “andriusk” andrius.kulbis@gmail.com wrote:

I think that the Due and Priority may be the problem. Here I changed
Subject, Status, Due, Priority (SLA not changed), and still I get separate
TransactionBatch run for each (Subject,Status), (Due), (Priority).
The last two fires two separate Batch Scrip commits.

–
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11

When you change a ticket’s subject and status in a single update, two
transactions are created. A TransactionBatch scrip should run only once for
both transactions. The SLA extension seems to be interfering with this
expected behaviour.

Honestly, I found the bug report and this whole thread incredibly
difficult to follow.

If you’d like a developer to look into this, I suggest providing us a
failing test for RT-Extension-SLA or a trivial initialdata file and
config snippet that sets it up so we can see the problem you’re
describing.

-kevin

12

There is only one scrip in TransactionBatch mode applied to my test Queue.

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58586.html

13

I still suspect that the SLA extension is interfering, but without a debug
log it’s almost impossible to offer any further suggestions.On 20/09/2014 1:10 am, “andriusk” andrius.kulbis@gmail.com wrote:

There is only one scrip in TransactionBatch mode applied to my test Queue.

–
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14

I made a new installation.
This is the log, which I got from changing tickets /Subject, Status,
Priority and Due/ on queue /General/ with /1 scrip in TransactionBatch/
mode (CustomCondition: 1; Custom action preparation code: 1; Custom action
commit code: 1;), no extensions installed.

[10295] [Mon Sep 22 08:22:46 2014] [debug]: Rendering attachment #1 of
‘text/html’ type
(/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: RT::Date used Time::ParseDate to
make ‘2014-09-25 00:00:00’ 1411628400 (/opt/rt4/sbin/…/lib/RT/Date.pm:240)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #34 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #34 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #34 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #34
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #35 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #35 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #35 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #35
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #36 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #36 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #36 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #36
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #37 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Status for txn #37 on ticket
#1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #12 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #37 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #37
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #38 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #38 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #38 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #11 on txn #38
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x7f28f814dcd8), id 38
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:623)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Working on mailfield To;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374183-10294-5”
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Removing deferred recipients
from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Working on mailfield Cc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374183-10294-5”
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Removing deferred recipients
from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Working on mailfield Bcc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374183-10294-5”
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: No recipients found for deferred
delivery on transaction #38
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[10294] [Mon Sep 22 08:23:03 2014] [info]:
rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212 #1/38 - Scrip 11 On
Owner Change Notify Owner (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:284)
[10294] [Mon Sep 22 08:23:03 2014] [info]:
rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212 No recipients found. Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:378)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #38
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #39 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) SetWatcher for txn #39 on
ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #39 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #39
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s) Set,Status,SetWatcher for txn
#34 on ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #16 on txn #34
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)

Now this is the log after installing and configuring SLA for the queue
General. /Changing same fields as before + SLA/

[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #55 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 4 scrips for
TransactionCreate stage with applicable type(s) CustomField for txn #55 on
ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #18 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #55 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #55
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #19 on txn #55
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Last effective requestors’ reply
to ticket #1 is txn #25
(/opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDue.pm:41)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #56 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #56 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #56 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #56
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: RT::Date used Time::ParseDate to
make ‘2014-09-30 00:00:00’ 1412060400 (/opt/rt4/sbin/…/lib/RT/Date.pm:240)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #57 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #57 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #57 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #57
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #58 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #58 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #58 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #58
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #59 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #59 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #59 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #59
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #60 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 4 scrips for
TransactionCreate stage with applicable type(s) Status for txn #60 on ticket
#1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #12 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #60 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #60
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #19 on txn #60
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Last effective requestors’ reply
to ticket #1 is txn #25
(/opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDue.pm:41)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #61 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #61 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #61 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #61
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #62 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #62 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [info]:
rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212 not sending to
root@localhost, creator of the transaction, due to NotifyActor setting
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:840)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #62 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #11 on txn #62
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x7f87809391e8), id 62
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:623)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Working on mailfield To;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374972-11136-1”
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Removing deferred recipients
from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Working on mailfield Cc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374972-11136-1”
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Removing deferred recipients
from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Working on mailfield Bcc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374972-11136-1”
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: No recipients found for deferred
delivery on transaction #62
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[11136] [Mon Sep 22 08:36:12 2014] [info]:
rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212 #1/62 - Scrip 11 On
Owner Change Notify Owner (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:284)
[11136] [Mon Sep 22 08:36:12 2014] [info]:
rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212 No recipients found. Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:378)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #62
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #63 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) SetWatcher for txn #63 on
ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #63 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #63
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s)
CustomField,Set,Status,SetWatcher for txn #55 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #16 on txn #55
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s) Set for txn #61 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #16 on txn #61
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s) Set for txn #56 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #16 on txn #56
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)

TransactionBatch is run 1 time in the first use case and 3 times in second.
I can’t get a better explanation what is happening…

View this message in context: http://requesttracker.8502.n7.nabble.com/Catch-all-ticket-changes-in-one-scrip-tp58372p58594.html

15

You have established beyond doubt that the SLA extension is breaking core
scrip logic.

Please file a bug report against the SLA extension.On 22/09/2014 6:41 pm, “andriusk” andrius.kulbis@gmail.com wrote:

I made a new installation.
This is the log, which I got from changing tickets /Subject, Status,
Priority and Due/ on queue /General/ with /1 scrip in
TransactionBatch/
mode (CustomCondition: 1; Custom action preparation code: 1; Custom action
commit code: 1;), no extensions installed.

[10295] [Mon Sep 22 08:22:46 2014] [debug]: Rendering attachment #1 of
‘text/html’ type
(/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: RT::Date used Time::ParseDate
to
make ‘2014-09-25 00:00:00’ 1411628400 (/opt/rt4/sbin/…/lib/RT/Date.pm:240)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #34 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #34 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #34 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #34
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #35 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #35 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #35 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #35
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #36 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #36 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #36 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #36
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #37 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Status for txn #37 on
ticket
#1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #12 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #37 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #37
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #38 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) Set for txn #38 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #38 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #11 on txn #38
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x7f28f814dcd8), id 38
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:623)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Working on mailfield To;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374183-10294-5”
Subject: [(Test) KTU ITPI #1] testas
From: “Enoch Root via RT” <>
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker... So much more than a help desk — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Removing deferred recipients
from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Working on mailfield Cc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374183-10294-5”
Subject: [(Test) KTU ITPI #1] testas
From: “Enoch Root via RT” <>
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker... So much more than a help desk — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Removing deferred recipients
from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Working on mailfield Bcc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374183-10294-5”
Subject: [(Test) KTU ITPI #1] testas
From: “Enoch Root via RT” <>
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker... So much more than a help desk — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: No recipients found for
deferred
delivery on transaction #38
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[10294] [Mon Sep 22 08:23:03 2014] [info]:
rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212 #1/38 - Scrip 11 On
Owner Change Notify Owner (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:284)
[10294] [Mon Sep 22 08:23:03 2014] [info]:
rt-4.2.7-10294-1411374183-860.1-11-0@83.171.9.212 No recipients found.
Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:378)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #38
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to prepare scrips for
transaction #39 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) SetWatcher for txn #39 on
ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: About to commit scrips for
transaction #39 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #13 on txn #39
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s) Set,Status,SetWatcher for
txn
#34 on ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[10294] [Mon Sep 22 08:23:03 2014] [debug]: Committing scrip #16 on txn #34
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)

Now this is the log after installing and configuring SLA for the queue
General. /Changing same fields as before + SLA/

[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #55 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 4 scrips for
TransactionCreate stage with applicable type(s) CustomField for txn #55 on
ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #18 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #55 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #55
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #19 on txn #55
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Last effective requestors’
reply
to ticket #1 is txn #25
(/opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDue.pm:41)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #56 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #56 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #56 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #56
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: RT::Date used Time::ParseDate
to
make ‘2014-09-30 00:00:00’ 1412060400 (/opt/rt4/sbin/…/lib/RT/Date.pm:240)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #57 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #57 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #57 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #57
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #58 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #58 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #58 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #58
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #59 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #59 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #59 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #59
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #60 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 4 scrips for
TransactionCreate stage with applicable type(s) Status for txn #60 on
ticket
#1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #12 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #60 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #60
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #19 on txn #60
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Last effective requestors’
reply
to ticket #1 is txn #25
(/opt/rt4/local/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDue.pm:41)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #61 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #61 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #61 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #61
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #62 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 3 scrips for
TransactionCreate stage with applicable type(s) Set for txn #62 on ticket
#1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [info]:
rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212 not sending to
root@localhost, creator of the transaction, due to NotifyActor setting
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:840)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/plain - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Converting ‘utf-8’ to ‘utf-8’
for text/html - Subjectless message (/opt/rt4/sbin/…/lib/RT/I18N.pm:295)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Encode::Guess guessed encoding:
utf8 (/opt/rt4/sbin/…/lib/RT/I18N.pm:574)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #19 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #62 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #11 on txn #62
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0x7f87809391e8), id 62
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:623)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Working on mailfield To;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374972-11136-1”
Subject: [(Test) KTU ITPI #1] testass
From: “Enoch Root via RT” <>
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker... So much more than a help desk — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Removing deferred recipients
from To: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Working on mailfield Cc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374972-11136-1”
Subject: [(Test) KTU ITPI #1] testass
From: “Enoch Root via RT” <>
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker... So much more than a help desk — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Removing deferred recipients
from Cc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Working on mailfield Bcc;
recipients are (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:639)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Content-Type:
multipart/alternative; boundary=“----------=_1411374972-11136-1”
Subject: [(Test) KTU ITPI #1] testass
From: “Enoch Root via RT” <>
Reply-To:
References: RT-Ticket-1@83.171.9.212
Message-ID: rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212
X-RT-Loop-Prevention: (Test) KTU ITPI
X-RT-Ticket: (Test) KTU ITPI #1
X-Managed-BY: RT 4.2.7 (Request Tracker... So much more than a help desk — Best Practical Solutions)
X-RT-Originator: root@localhost
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:646)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:669)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:678)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: No recipients found for
deferred
delivery on transaction #62
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[11136] [Mon Sep 22 08:36:12 2014] [info]:
rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212 #1/62 - Scrip 11 On
Owner Change Notify Owner (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:284)
[11136] [Mon Sep 22 08:36:12 2014] [info]:
rt-4.2.7-11136-1411374972-881.1-11-0@83.171.9.212 No recipients found.
Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:378)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #62
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to prepare scrips for
transaction #63 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:187)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 2 scrips for
TransactionCreate stage with applicable type(s) SetWatcher for txn #63 on
ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Skipping Scrip #11 because it
isn’t applicable (/opt/rt4/sbin/…/lib/RT/Scrips.pm:353)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: About to commit scrips for
transaction #63 (/opt/rt4/sbin/…/lib/RT/Transaction.pm:210)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #13 on txn #63
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s)
CustomField,Set,Status,SetWatcher for txn #55 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #16 on txn #55
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s) Set for txn #61 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #16 on txn #61
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Found 1 scrips for
TransactionBatch stage with applicable type(s) Set for txn #56 on ticket #1
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:495)
[11136] [Mon Sep 22 08:36:12 2014] [debug]: Committing scrip #16 on txn #56
of ticket #1 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:306)

TransactionBatch is run 1 time in the first use case and 3 times in second.
I can’t get a better explanation what is happening…

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16

Another question.

Are the transactions of changes to a ticket made by web UI (fields
selected in web ui) and by scrips, that change some other value because
one of values was changed by UI, assigned to the same TransactionBatch?

2014-09-23 02:24, Alex Peters [via RequestTracker] rašė:

You have established beyond doubt that the SLA extension is breaking
core scrip logic.

Please file a bug report against the SLA extensionn

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Pagarbiai
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