Case-Sensitive user search

RT Users
1

When looking up users, the search should not be case sensitive. I have
dug for the regex where this search takes place and have not found it.
I’m sure it is a simple change, adding an ‘i’ after the pattern match.
Where does this search take place?

Thanks - Adam

2

When looking up users, the search should not be case sensitive. I have dug
Which one search?

for the regex where this search takes place and have not found it. I’m sure
it is a simple change, adding an ‘i’ after the pattern match. Where does
this search take place?

Thanks - Adam

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

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San Francisco - Find out more at
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Best regards, Ruslan.

3

The user search in the component SelectUsers for ModifyPeople and
UserAdmin. I’ve had complaints saying the search doesn’t work when
looking to add a watcher, but they are not capitalizing the names.From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Wednesday, December 21, 2005 6:38 PM
To: Myers, Adam
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Case-Sensitive user search

When looking up users, the search should not be case sensitive. I have

dug
Which one search?

for the regex where this search takes place and have not found it. I’m

sure it is a simple change, adding an ‘i’ after the pattern match.
Where does this search take place?

Thanks - Adam

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Best regards, Ruslan.

4

In my experience, this is because of your database, not RT. That is, I have a MySQL RT instance and an Oracle RT instance, and Oracle is the one that gives me the case-sensitivity problem, not MySQL.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Myers,
Adam
Sent: Thursday, December 22, 2005 7:27 AM
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Case-Sensitive user search

The user search in the component SelectUsers for ModifyPeople and
UserAdmin. I’ve had complaints saying the search doesn’t work when
looking to add a watcher, but they are not capitalizing the names.

From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Wednesday, December 21, 2005 6:38 PM
To: Myers, Adam
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Case-Sensitive user search

When looking up users, the search should not be case sensitive. I have

dug
Which one search?

for the regex where this search takes place and have not found it. I’m

sure it is a simple change, adding an ‘i’ after the pattern match.
Where does this search take place?

Thanks - Adam

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Best regards, Ruslan.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html