I just found some strange behavior in the Ticket Search.
When I try to search on content, it appears to be case sensitive.
Per the MySQL docs, the LIKE operator is case inseinsitive:
Howner, if I search using
Content LIKE ‘phase’
I get a different result than if I search for
Content LIKE ‘Phase’
In the former, I get only tickets with the word “phase” in all lower case;
in the latter I get only tickets with the word “Phase” with capitalized