Case-only change of queue name

RT Users
1

Hi.

(using RT 3.0.6, Perl modules all up-to-date)

The queue name is ‘General’ and I want it to be ‘general’.

If I want to change it, the WebGUI says that the value for the queue name is
not allowed.

Any hints?

TIA.

Best regards,
Matthias

2

Matthias Juchem wrote:

The queue name is ‘General’ and I want it to be ‘general’.

If I want to change it, the WebGUI says that the value for the queue name is
not allowed.

Queue names are case-insensitive, and it thinks you’re changing
the name to one that already exists. That could be seen as a bug,
but probably not one likely to be fixed in a hurry.

As a workaround, you might be able to change the name from “General”
to “general1” and then to “general”.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Date: Mon, 17 Nov 2003 08:22:47 +1000
From: Phil Homewood pdh@snapgear.com
Subject: Re: [rt-users] Case-only change of queue name
To: rt-users@lists.fsck.com

Matthias Juchem wrote:

The queue name is ‘General’ and I want it to be ‘general’.

If I want to change it, the WebGUI says that the value for the queue name
is not allowed.

Queue names are case-insensitive, and it thinks you’re changing
the name to one that already exists. That could be seen as a bug,
but probably not one likely to be fixed in a hurry.

As a workaround, you might be able to change the name from “General”
to “general1” and then to “general”.

Yes, that’s what I have done. But I guess some people get confused because the
direct way does not work.

Regards,
Matthias