Capturing a screenshot from the paste buffer

Hello world,

Does anyone know of a way to capture an image from a screen capture and
inserting it into a ticket. I’m thinking of something like the Jira
method
(http://www.atlassian.com/software/jira/docs/v3.13.4/screenshotapplet.ht
ml). Admittedly a user could PRINTSCREEN, open Paint-like app, paste,
save, and then either attach to email or upload as a file to a ticket,
but I was thinking of “PRINTSCREEN, click button to attach from copy
buffer… done” so the user doesn’t have to save to a file in another
application.

I’m using RT 3.8.1. I’ve been looking at the newer versions of
FCKeditor, and while there is an image button in the newer toolbar (see
http://ckeditor.com/ckeditor/3.0b2/_samples/divreplace.html), it looks
like it wants a URL of an image. That’s cool - so look forward to this
being updated in the RT package, but it’s still not straight forward for
screenshot capture from copy buffer.

Can anyone point me in the right direction?

JEB

James,

We use "SNAGIT" (TechSmith). It creates an object that we can put 

into any WORD document and therefore is easy to include in any word.doc
attachment.

Kenn
LBNLOn 6/5/2009 2:59 AM, James Bromberger wrote:

Hello world,

Does anyone know of a way to capture an image from a screen capture
and inserting it into a ticket. I’m thinking of something like the
Jira method
(http://www.atlassian.com/software/jira/docs/v3.13.4/screenshotapplet.html).
Admittedly a user could PRINTSCREEN, open Paint-like app, paste, save,
and then either attach to email or upload as a file to a ticket, but I
was thinking of “PRINTSCREEN, click button to attach from copy
buffer… done” so the user doesn’t have to save to a file in another
application.

I’m using RT 3.8.1. I’ve been looking at the newer versions of
FCKeditor, and while there is an image button in the newer toolbar
(see http://ckeditor.com/ckeditor/3.0b2/_samples/divreplace.html), it
looks like it wants a URL of an image. That’s cool – so look forward
to this being updated in the RT package, but it’s still not straight
forward for screenshot capture from copy buffer.

Can anyone point me in the right direction?

JEB



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