Can't view newly created ticket

RT Users
1

This just started happening, no changes were made to
the system.

mysql v 4.01
apache2

Is there something i can check in the ACL table?

Wed Dec 6 23:36:03 2006] [info]: #6421/28782 - Scrip 2 (/opt/rt3/lib/RT/Action/SendEmail.pm:237) [Wed Dec 6 23:36:03 2006] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at /usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm li ne 492. (/opt/rt3/lib/RT.pm:287) [Wed Dec 6 23:36:03 2006] [warning]: RT::Handle=HASH(0x96f8200) couldn't execute the query 'INSERT INTO Transactions (OldReference, Type, Field, OldValue, NewReferenc e, NewValue, Creator, ObjectId, ReferenceType, Created, Data, ObjectType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/local/lib/perl5/site_perl/5.8.3/DBIx/Sea rchBuilder/Handle.pm line 505

DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x96f8200)’,‘INSERT
INTO Transactions (OldReference, Type, Field,
OldValue…’,‘undef’,‘EmailRecord’,
‘undef’,‘undef’,‘undef’,‘undef’,1,…) called at
/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm
line 365

DBIx::SearchBuilder::Handle::Insert(‘RT::Handle=HASH(0x96f8200)’,‘Transactions’,‘OldReference’,‘undef’,‘Type’,‘EmailRecord’,‘Field’,‘undef’,‘OldValue’,…)
cal
led at
/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle/mysql.pm
line 39

DBIx::SearchBuilder::Handle::mysql::Insert(‘RT::Handle=HASH(0x96f8200)’,‘Transactions’,‘OldReference’,‘undef’,‘Type’,‘EmailRecord’,‘Field’,‘undef’,‘OldValue’,.
…) called at
/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm
line 1291

DBIx::SearchBuilder::Record::Create(‘RT::Transaction=HASH(0xa484984)’,‘OldReference’,‘undef’,‘Field’,‘undef’,‘Type’,‘EmailRecord’,‘OldValue’,‘undef’,…)
calle
d at /opt/rt3/lib/RT/Record.pm line 300
</snip from rt.log>

Thanks
Winn Johnston

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Everyone is raving about the all-new Yahoo! Mail beta.
http://new.mail.yahoo.com

2

Problem Solved. It seemed that suse, likes to create
sendmail cf files for your convenience. One of their
cf files worked its way into the config and broke RT.
Hmm should RT be giving strange errors when sendmail
breaks? Guess so.

-winn

This just started happening, no changes were made to
the system.

mysql v 4.01
apache2

Is there something i can check in the ACL table?

Wed Dec 6 23:36:03 2006] [info]: #6421/28782 - Scrip 2 (/opt/rt3/lib/RT/Action/SendEmail.pm:237) [Wed Dec 6 23:36:03 2006] [warning]: DBD::mysql::st execute failed: MySQL server has gone away at

/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm

li
ne 492. (/opt/rt3/lib/RT.pm:287)
[Wed Dec 6 23:36:03 2006] [warning]:
RT::Handle=HASH(0x96f8200) couldn’t execute the
query
‘INSERT INTO Transactions (OldReference, Type,
Field,
OldValue, NewReferenc
e, NewValue, Creator, ObjectId, ReferenceType,
Created, Data, ObjectType) VALUES (?, ?, ?, ?, ?, ?,
?, ?, ?, ?, ?, ?)’ at
/usr/local/lib/perl5/site_perl/5.8.3/DBIx/Sea
rchBuilder/Handle.pm line 505

DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0x96f8200)’,'INSERT

INTO Transactions (OldReference, Type, Field,
OldValue…',‘undef’,‘EmailRecord’,
‘undef’,‘undef’,‘undef’,‘undef’,1,…) called at

/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle.pm

line 365

DBIx::SearchBuilder::Handle::Insert(‘RT::Handle=HASH(0x96f8200)’,‘Transactions’,‘OldReference’,‘undef’,‘Type’,‘EmailRecord’,‘Field’,‘undef’,‘OldValue’,…)

cal
led at

/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Handle/mysql.pm

line 39

DBIx::SearchBuilder::Handle::mysql::Insert(‘RT::Handle=HASH(0x96f8200)’,‘Transactions’,‘OldReference’,‘undef’,‘Type’,‘EmailRecord’,‘Field’,‘undef’,‘OldValue’,.

…) called at

/usr/local/lib/perl5/site_perl/5.8.3/DBIx/SearchBuilder/Record.pm

line 1291

DBIx::SearchBuilder::Record::Create(‘RT::Transaction=HASH(0xa484984)’,‘OldReference’,‘undef’,‘Field’,‘undef’,‘Type’,‘EmailRecord’,‘OldValue’,‘undef’,…)

calle
d at /opt/rt3/lib/RT/Record.pm line 300
</snip from rt.log>

Thanks
Winn Johnston

Do you Yahoo!?
Everyone is raving about the all-new Yahoo! Mail
beta.
http://new.mail.yahoo.com

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Do you Yahoo!?
Everyone is raving about the all-new Yahoo! Mail beta.
http://new.mail.yahoo.com