Can't steal tickets

RT Users
1

Hi,

root can steal tickets from other users, but no one else can.

I added SuperUser to the rights of one user, and he still can’t steal
tickets. Why?

Thanks,
Phil

2

Odhiambo Washington wrote:> Phil R Lawrence prlawrence@Lehigh.EDU wrote:

Hi,

root can steal tickets from other users, but no one else can.

I added SuperUser to the rights of one user, and he still can’t steal
tickets. Why?

How about if you give “modify ticket” ??

Nope. The user now has SuperUser and ModifyTicket. The user also
belongs to a group that has:
ModifyTicket
OwnTicket
ShowTicket
ShowTicketComments
Watch
WatchAsAdminCc

And “Everyone” has:
CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
ModifySelf

Thanks,
Phil