Can't see queue in "Quick Search" list

RT Users
1

I am trying to create a “personal to-do list” queue, as on page 113 of
the O’Reilly harrier book.

I have created a queue, and granted “See Queue” to the Everyone group.
Now ordinary users can see the queue in the “New Ticket In” drop-down
box at the top-right corner of the home pae, but they cannot see the
queue in the “Quick Search” table on the home page.

What privilege am I missing?

The “Privileged” system group has been granted “Create Ticket” and
"OwnTicket" on the queue; the “Everyone” system group has been granted
"See queue", and the “Requestor” role has been granted CommentOnTicket,
DeleteTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail,
ShowTicket, ShowTicketComments, and TakeTicket.

Thanks,

Eric J. Roode
Senior Enterprise Developer
Barrack, Rodos & Bacine
(215) 963-0600

2

Eric,

Have you “selected” that particular queue within the edit for that search?

Kenn
LBNLOn 10/12/2009 11:28 AM, Roode, Eric wrote:

I am trying to create a “personal to-do list” queue, as on page 113 of
the O’Reilly harrier book.

I have created a queue, and granted “See Queue” to the Everyone
group. Now ordinary users can see the queue in the “New Ticket In”
drop-down box at the top-right corner of the home pae, but they cannot
see the queue in the “Quick Search” table on the home page.

What privilege am I missing?

The “Privileged” system group has been granted “Create Ticket” and
“OwnTicket” on the queue; the “Everyone” system group has been granted
“See queue”, and the “Requestor” role has been granted
CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
ShowOutgoingEmail, ShowTicket, ShowTicketComments, and TakeTicket.

Thanks,

Eric J. Roode
Senior Enterprise Developer
Barrack, Rodos & Bacine
(215) 963�0600

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3

Eric,

Have you “selected” that particular queue within the edit for that
search?

Logged in as root, when I click on the “Edit” tab for “Quick Search”,
every queue is checked, including “Personal To-do”.

Logged in as an ordinary user, when I click on the “Edit” tab for
“Quick Search”, every queue is checked – but not all queues show up;
“Personal To-do” is not there.

– Eric

4

What privilege am I missing?
The fact that they’re not supposed to be able to see the queue.
For privacy concerns, users should not be able to see the tickets
in a TODO queue.
Cambridge Energy Alliance: Save money. Save the planet.

5

Eric,

Perhaps there is a right at the Queue level that is suspending the
global one. I don’t know if you grant rights to users or groups of users
or how you set up your hierarchy of rights. That would help.

Kenn
LBNLOn 10/12/2009 12:31 PM, Roode, Eric wrote:

On Monday, October 12, 2009, Ken Crocker wrote:

Eric,

Have you “selected” that particular queue within the edit for that

search?

Logged in as root, when I click on the “Edit” tab for “Quick Search”,
every queue is checked, including “Personal To-do”.

Logged in as an ordinary user, when I click on the “Edit” tab for
“Quick Search”, every queue is checked – but not all queues show up;
“Personal To-do” is not there.

– Eric

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