I am trying to create a “personal to-do list” queue, as on page 113 of
the O’Reilly harrier book.
I have created a queue, and granted “See Queue” to the Everyone group.
Now ordinary users can see the queue in the “New Ticket In” drop-down
box at the top-right corner of the home pae, but they cannot see the
queue in the “Quick Search” table on the home page.
What privilege am I missing?
The “Privileged” system group has been granted “Create Ticket” and
"OwnTicket" on the queue; the “Everyone” system group has been granted
"See queue", and the “Requestor” role has been granted CommentOnTicket,
DeleteTicket, ModifyTicket, ReplyToTicket, ShowOutgoingEmail,
ShowTicket, ShowTicketComments, and TakeTicket.
Eric J. Roode
Senior Enterprise Developer
Barrack, Rodos & Bacine