Can't see comments on tickets

RT Users
1

Hi there,

One of my users is commenting on a ticket, but the comments aren’t
being displayed in the history.

Am I / we missing something here? It is saying Message recorded, but
for the life of me, I can’t see the information on the ticket.

Any help much appreciated.

Thanks,

Berny

2

OK scratch that, ShowTicketComments wasn’t assigned to that group for
that queue. My bad.

Berny2009/4/29 Berny Stapleton berny@technology.net.au:

Hi there,

One of my users is commenting on a ticket, but the comments aren’t
being displayed in the history.

Am I / we missing something here? It is saying Message recorded, but
for the life of me, I can’t see the information on the ticket.

Any help much appreciated.

Thanks,

Berny