Can't Parse

RT Users
1

I am running Rt 4.2.3 All seems to be working just fine. I am now trying to track down errors in the log files.

Below are a couple that I have not found an answer for hoping someone can give me some guidance.[18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email address from ClientService@Copesan.comClientService@Copesan.com
: ClientService@Copesan.comClientService@Copesan.com
is not a valid email address (/opt/rt4/sbin/…/lib/RT/EmailParser.pm:540)

[18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email address from nwcommercial@nwext.netnwcommercial@nwext.net
: nwcommercial@nwext.netnwcommercial@nwext.net
is not a valid email address (/opt/rt4/sbin/…/lib/RT/EmailParser.pm:540)

They look like valid addresses to me.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

2

I suspect that the lack of space before the first angled bracket is causing
the issue in both cases. What is generating those?On 2 August 2014 01:17, Bryon Baker bbaker@copesan.com wrote:

I am running Rt 4.2.3 All seems to be working just fine. I am now
trying to track down errors in the log files.

Below are a couple that I have not found an answer for hoping someone can
give me some guidance.

[18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email
address from ClientService@Copesan.comClientService@Copesan.com

: ClientService@Copesan.comClientService@Copesan.com

is not a valid email address (/opt/rt4/sbin/…/lib/RT/EmailParser.pm:540)

[18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email
address from nwcommercial@nwext.netnwcommercial@nwext.net

: nwcommercial@nwext.netnwcommercial@nwext.net

is not a valid email address (/opt/rt4/sbin/…/lib/RT/EmailParser.pm:540)

They look like valid addresses to me.

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

–
RT Training - Boston, September 9-10
http://bestpractical.com/training

3

This is showing up in the RT.log file. The only application I have logging to this file is RT so I assume RT is logging this error message.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Alex Peters [mailto:alex@peters.net]
Sent: Friday, August 01, 2014 10:30 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Can’t Parse

I suspect that the lack of space before the first angled bracket is causing the issue in both cases. What is generating those?

4

What I meant to ask is, what is generating those email addresses? Is there
any indication as to whether they were provided by the web interface or via
an incoming email? Is this recurring or just a once-off?On 02/08/2014 1:38 am, “Bryon Baker” bbaker@copesan.com wrote:

This is showing up in the RT.log file. The only application I have
logging to this file is RT so I assume RT is logging this error message.

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

From: Alex Peters [mailto:alex@peters.net]
Sent: Friday, August 01, 2014 10:30 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Can’t Parse

I suspect that the lack of space before the first angled bracket is
causing the issue in both cases. What is generating those?

On 2 August 2014 01:17, Bryon Baker bbaker@copesan.com wrote:

I am running Rt 4.2.3 All seems to be working just fine. I am now trying
to track down errors in the log files.

Below are a couple that I have not found an answer for hoping someone can
give me some guidance.

[18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email
address from ClientService@Copesan.comClientService@Copesan.com

: ClientService@Copesan.comClientService@Copesan.com

is not a valid email address (/opt/rt4/sbin/…/lib/RT/EmailParser.pm:540)

[18967] [Fri Aug 1 12:40:09 2014] [error]: Unable to parse an email
address from nwcommercial@nwext.netnwcommercial@nwext.net

: nwcommercial@nwext.netnwcommercial@nwext.net

is not a valid email address (/opt/rt4/sbin/…/lib/RT/EmailParser.pm:540)

They look like valid addresses to me.

Thanks

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

–
RT Training - Boston, September 9-10
http://bestpractical.com/training

–
RT Training - Boston, September 9-10
http://bestpractical.com/training

5

These are recurring and they are coming from incoming emails.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Alex Peters [mailto:alex@peters.net]
Sent: Friday, August 01, 2014 10:59 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Can’t Parse

What I meant to ask is, what is generating those email addresses? Is there any indication as to whether they were provided by the web interface or via an incoming email? Is this recurring or just a once-off?