Can't open tickets via email

Hi all,

I have just installed RT 3.4.4 and am having trouble getting tickets
into the system via email. It works fine sending email, and tickets
created on the web. I am using fetchmail version 6.2.0 to pickup the
email from the server (once I decide if the software will work for me
I will look at changing that). I didn’t find anything in the list
archives, but I haven’t read every message in them.

While running fetchmail with the -v switch and rt-mailgate with
–debug I get:

#********Bareword found where operator expected at - line 2, near “by”
(Missing semicolon on previous line?)
Array found where operator expected at - line 3, at end of line
Bareword found where operator expected at - line 3, near “12 Jan”
(Missing operator before Jan?)
Number found where operator expected at - line 3, near “Jan 2006”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 3, near “2006 00”
(Missing operator before 00?)
Semicolon seems to be missing at - line 3.
Number found where operator expected at - line 5, near "v1.31 1998"
Bareword found where operator expected at - line 5, near “) Wed”
(Missing operator before Wed?)
Number found where operator expected at - line 5, near “11 22”
(Missing operator before 22?)
Number found where operator expected at - line 5, near “43 2006”
(Missing operator before 2006?)
Semicolon seems to be missing at - line 5.
Array found where operator expected at - line 6, at end of line
(Missing operator before ?)
Number found where operator expected at - line 6, near “Jan 11”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 6, near “11 22”
(Missing operator before 22?)
Number found where operator expected at - line 6, near “48 2006”
(Missing operator before 2006?)
Semicolon seems to be missing at - line 6.
Semicolon seems to be missing at - line 7.
Array found where operator expected at - line 8, at end of line
(Missing operator before ?)
Array found where operator expected at - line 9, at end of line
(Missing operator before ?)
Bareword found where operator expected at - line 11, near “)
by”
(Missing operator before by?)
Bareword found where operator expected at - line 11, near “) with”
(Missing operator before with?)
Bareword found where operator expected at - line 12, near “11 Jan”
(Missing operator before Jan?)
Number found where operator expected at - line 12, near “Jan 2006”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 12, near “2006 22”
(Missing operator before 22?)
Semicolon seems to be missing at - line 12.
Bareword found where operator expected at - line 13, near “) by”
(Missing operator before by?)
Bareword found where operator expected at - line 13, near “) with”
(Missing operator before with?)
Bareword found where operator expected at - line 14, near “11 Jan”
(Missing operator before Jan?)
Number found where operator expected at - line 14, near “Jan 2006”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 14, near “2006 22”
(Missing operator before 22?)

That is only a subset of the stuff I am getting, but the rest of the
lines are similar.

The .fetchamilrc file I am using is as follows.

.fetchmailrc

poll mail.hartwick.com proto pop3:
username support password ****** mda “/usr/bin/perl
/opt/rt3/bin/rt-mailgate --url http://support.hartwick.com/
–queue general --action correspond --debug”

I am sure that it is something stupid, but I don’t know perl well
enough to try to figure it out.

Any help would be greatly appreciated.

Michael

Michael J. Hartwick, VE3SLQ hartwick@hartwick.com
Hartwick Communications Consulting (519) 396-7719
Kincardine, ON, CA http://www.hartwick.com

Hi all,

I have just installed RT 3.4.4 and am having trouble getting tickets
into the system via email. It works fine sending email, and tickets
created on the web. I am using fetchmail version 6.2.0 to pickup the
email from the server (once I decide if the software will work for me
I will look at changing that). I didn’t find anything in the list
archives, but I haven’t read every message in them.

While running fetchmail with the -v switch and rt-mailgate with
–debug I get:

#********Bareword found where operator expected at - line 2, near “by”
(Missing semicolon on previous line?)
Array found where operator expected at - line 3, at end of line
Bareword found where operator expected at - line 3, near “12 Jan”
(Missing operator before Jan?)
Number found where operator expected at - line 3, near “Jan 2006”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 3, near “2006 00”
(Missing operator before 00?)
Semicolon seems to be missing at - line 3.
Number found where operator expected at - line 5, near "v1.31 1998"
Bareword found where operator expected at - line 5, near “) Wed”
(Missing operator before Wed?)
Number found where operator expected at - line 5, near “11 22”
(Missing operator before 22?)
Number found where operator expected at - line 5, near “43 2006”
(Missing operator before 2006?)
Semicolon seems to be missing at - line 5.
Array found where operator expected at - line 6, at end of line
(Missing operator before ?)
Number found where operator expected at - line 6, near “Jan 11”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 6, near “11 22”
(Missing operator before 22?)
Number found where operator expected at - line 6, near “48 2006”
(Missing operator before 2006?)
Semicolon seems to be missing at - line 6.
Semicolon seems to be missing at - line 7.
Array found where operator expected at - line 8, at end of line
(Missing operator before ?)
Array found where operator expected at - line 9, at end of line
(Missing operator before ?)
Bareword found where operator expected at - line 11, near “)
by”
(Missing operator before by?)
Bareword found where operator expected at - line 11, near “) with”
(Missing operator before with?)
Bareword found where operator expected at - line 12, near “11 Jan”
(Missing operator before Jan?)
Number found where operator expected at - line 12, near “Jan 2006”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 12, near “2006 22”
(Missing operator before 22?)
Semicolon seems to be missing at - line 12.
Bareword found where operator expected at - line 13, near “) by”
(Missing operator before by?)
Bareword found where operator expected at - line 13, near “) with”
(Missing operator before with?)
Bareword found where operator expected at - line 14, near “11 Jan”
(Missing operator before Jan?)
Number found where operator expected at - line 14, near “Jan 2006”
(Do you need to predeclare Jan?)
Number found where operator expected at - line 14, near “2006 22”
(Missing operator before 22?)

That is only a subset of the stuff I am getting, but the rest of the
lines are similar.

The .fetchamilrc file I am using is as follows.

.fetchmailrc

poll mail.hartwick.com proto pop3:
username support password ****** mda "/usr/bin/perl
/opt/rt3/bin/rt-mailgate --url http://support.hartwick.com/
–queue general --action correspond --debug"
looks like fetchmail doesn’t send message to the STDIN of the script,
but tryes to execute message, you should pipe messages.

I am sure that it is something stupid, but I don’t know perl well
enough to try to figure it out.

Any help would be greatly appreciated.

Michael


Michael J. Hartwick, VE3SLQ hartwick@hartwick.com
Hartwick Communications Consulting (519) 396-7719
Kincardine, ON, CA http://www.hartwick.com


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Best regards, Ruslan.

RZ> looks like fetchmail doesn’t send message to the STDIN of the
RZ> script, but tryes to execute message, you should pipe messages.

Thanks, that was the problem. Hear is the fetchmailrc file that works
for me now. The username line is all one line despite the wrapping.

.fetchmailrc

poll mail.hartwick.com proto pop3:
username support password ***** mda “cat | /opt/rt3/bin/rt-mailgate
–url http://support.hartwick.com/ --queue General --action
correspond”

Michael

Michael J. Hartwick, VE3SLQ hartwick@hartwick.com
Hartwick Communications Consulting (519) 396-7719
Kincardine, ON, CA http://www.hartwick.com