Can't manipulate rights within RTFM

Hi

I am new to all this (both RT and RTFM). We have succefully installed
RT3 and using it quite successfully (thanks for this nice piece of
software :).

Now it’s turn for RTFM to be installed. :slight_smile:

We have two systems: one is our production system and another is used
for testing the functionality and so on. Both are “unstable” Debian,
with request-tracker3 package installed on them. On both mysql is
used.

As for the RTFM, I pulled rtfm-2-0RC2, which was successfully installed
(after a bit of tweaking with the Makefile).

I successfully:
– created several classes
– created a number of CustomFields

I failed:
– to grant any rights to either users of groups

Everytime I try to do that, I get “System ErrorRights could not be
granted for RT::FM::Class”.

Can you please suggest what is wrong? And what direction to dig to?

Thanks,

Misha

Hi

I am new to all this (both RT and RTFM). We have succefully installed
RT3 and using it quite successfully (thanks for this nice piece of
software :).

Everytime I try to do that, I get “System ErrorRights could not be
granted for RT::FM::Class”.

the current RTFM depends on RT 3.0.5pre1 or later.

Can you please suggest what is wrong? And what direction to dig to?

Thanks,


Misha


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rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

I am new to all this (both RT and RTFM). We have succefully installed
RT3 and using it quite successfully (thanks for this nice piece of
software :).
the current RTFM depends on RT 3.0.5pre1 or later.
Thank you. So my only option is to upgrade to at least 3.0.5pre1.

Regards,

Misha

Thank you. So my only option is to upgrade to at least 3.0.5pre1.

Yep. We’re currently preparing to release the last “pre” release of
3.0.5 before we move onto release candidates. Linda Julien has been
madly applying patches and cleaning up the rt3 bugs queue, and we’re
finally getting there. The pre should be out tomorrow with the first
release candidate out by the end of the week.

Best,
Jesse

Regards,


Misha


rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

Thank you. So my only option is to upgrade to at least 3.0.5pre1.

Yep. We’re currently preparing to release the last “pre” release of
3.0.5 before we move onto release candidates. Linda Julien has been
madly applying patches and cleaning up the rt3 bugs queue, and we’re
finally getting there. The pre should be out tomorrow with the first
release candidate out by the end of the week.
Good news. :slight_smile: While I wonder when a new debian package will appear… :))

Thanks

Misha