Can't locate /usr/local/rt/etc/config.pm

RT Users
1

Hello,

I get this error message whenever i send mail to rt@domain am a newbie at
this i dont know where am going wrong.

----- The following addresses had permanent fatal errors -----
|“/usr/local/rt/bin/rt-mailgate general correspond”
(reason: 13)
(expanded from: rt@helpdesk.swiftkenya.com)

----- Transcript of session follows -----
Can’t locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl line
20.
554 5.3.0 |“/usr/local/rt/bin/rt-mailgate general correspond”… unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0

Regards,

Michuki.

2

I’ve done that already and is shows that the link exists.

Regards,

Michuki.----- Original Message -----
From: Leuchter, Lars lleuchter@germany.ea.com
To: Michuki Mwangi Michuki@swiftkenya.com; rt-users@lists.fsck.com
Sent: Wednesday, July 18, 2001 11:54 PM
Subject: AW: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

create a softlink in your /etc/smrsh directory pointing to rt-mailgate

e.g.

ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate

Regards
Lars

-----Urspr�ngliche Nachricht-----
Von: Michuki Mwangi [mailto:Michuki@swiftkenya.com]
Gesendet: Mittwoch, 18. Juli 2001 21:47
An: rt-users@lists.fsck.com
Betreff: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

Hello,

I get this error message whenever i send mail to rt@domain am a newbie at
this i dont know where am going wrong.

----- The following addresses had permanent fatal errors -----
|“/usr/local/rt/bin/rt-mailgate general correspond”
(reason: 13)
(expanded from: rt@helpdesk.swiftkenya.com)

----- Transcript of session follows -----
Can’t locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl line
20. 554 5.3.0 |“/usr/local/rt/bin/rt-mailgate general correspond”… unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0

Regards,

Michuki.

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

Hi Michuki,

I’ve recently just overcome this problem myself. Have you checked the
availability of /usr/bin/suidperl?

Regards,
RobinFrom: “Michuki Mwangi” Michuki@swiftkenya.com
To: rt-users@lists.fsck.com
Sent: Thursday, July 19, 2001 2:17 PM
Subject: Re: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

I’ve done that already and is shows that the link exists.

Regards,

Michuki.

----- Original Message -----
From: Leuchter, Lars lleuchter@germany.ea.com
To: Michuki Mwangi Michuki@swiftkenya.com; rt-users@lists.fsck.com
Sent: Wednesday, July 18, 2001 11:54 PM
Subject: AW: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

create a softlink in your /etc/smrsh directory pointing to rt-mailgate

e.g.

ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate

Regards
Lars

-----Urspr�ngliche Nachricht-----
Von: Michuki Mwangi [mailto:Michuki@swiftkenya.com]
Gesendet: Mittwoch, 18. Juli 2001 21:47
An: rt-users@lists.fsck.com
Betreff: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

Hello,

I get this error message whenever i send mail to rt@domain am a newbie at
this i dont know where am going wrong.

----- The following addresses had permanent fatal errors -----
|“/usr/local/rt/bin/rt-mailgate general correspond”
(reason: 13)
(expanded from: rt@helpdesk.swiftkenya.com)

----- Transcript of session follows -----
Can’t locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl
line
20. 554 5.3.0 |“/usr/local/rt/bin/rt-mailgate general correspond”…
unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0

Regards,

Michuki.

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

4

Yes the file is there. It does seem to be a permission problem but i cant
figure out what file should have which permissions and where …

Michuki.From: Robin Marshall robin2@staff.highway1.com.au
To: rt-users@lists.fsck.com
Cc: Michuki Mwangi Michuki@swiftkenya.com
Sent: Thursday, July 19, 2001 10:09 AM
Subject: Re: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

Hi Michuki,

I’ve recently just overcome this problem myself. Have you checked the
availability of /usr/bin/suidperl?

Regards,
Robin

----- Original Message -----
From: “Michuki Mwangi” Michuki@swiftkenya.com
To: rt-users@lists.fsck.com
Sent: Thursday, July 19, 2001 2:17 PM
Subject: Re: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

I’ve done that already and is shows that the link exists.

Regards,

Michuki.

----- Original Message -----
From: Leuchter, Lars lleuchter@germany.ea.com
To: Michuki Mwangi Michuki@swiftkenya.com; rt-users@lists.fsck.com
Sent: Wednesday, July 18, 2001 11:54 PM
Subject: AW: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

create a softlink in your /etc/smrsh directory pointing to rt-mailgate

e.g.

ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate

Regards
Lars

-----Urspr�ngliche Nachricht-----
Von: Michuki Mwangi [mailto:Michuki@swiftkenya.com]
Gesendet: Mittwoch, 18. Juli 2001 21:47
An: rt-users@lists.fsck.com
Betreff: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

Hello,

I get this error message whenever i send mail to rt@domain am a newbie
at
this i dont know where am going wrong.

----- The following addresses had permanent fatal errors -----
|“/usr/local/rt/bin/rt-mailgate general correspond”
(reason: 13)
(expanded from: rt@helpdesk.swiftkenya.com)

----- Transcript of session follows -----
Can’t locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl
line
20. 554 5.3.0 |“/usr/local/rt/bin/rt-mailgate general correspond”…
unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl
5.6.0

Regards,

Michuki.

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

5

Hi Michuki

Yes the file is there. It does seem to be a permission problem but i cant
figure out what file should have which permissions and where …

This works for me :

-rws–x–x 2 root root 792947 Jul 19 09:20 /usr/bin/suidperl
-rwxr-sr-x 1 root rt 15781 Jul 18 08:14
/usr/local/rt2/bin/rt-mailgate

Rgds,
Robin

6

Ok, i think i somehow got it after i worked the persmissions too much, and
decided to run the make install again and reset the permissions straight.
Much to the help of the mailing list archive.

regards,

Michuki.From: Robin Marshall robin2@staff.highway1.com.au
To: Michuki Mwangi Michuki@swiftkenya.com
Cc: rt-users@lists.fsck.com
Sent: Thursday, July 19, 2001 10:30 AM
Subject: Re: [rt-users] Can’t locate /usr/local/rt/etc/config.pm

Hi Michuki

Yes the file is there. It does seem to be a permission problem but i
cant
figure out what file should have which permissions and where …

This works for me :

-rws–x–x 2 root root 792947 Jul 19 09:20 /usr/bin/suidperl
-rwxr-sr-x 1 root rt 15781 Jul 18 08:14
/usr/local/rt2/bin/rt-mailgate

Rgds,
Robin