Can't locate object method "new" via package "RTx::AssetTracker::Assets"

RT Users
1

Hi,

we’re having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get (typed from a screenshot so it
might contain spelling errors, source is unmodified though):

error: Can’t locate object method “new” via package
“RTx::AssetTracker::Assets” at
/opt/rt3/local/html/AssetTracker/Search/Results.html line 91
context: …
87:
88: <%INIT>
89: my($title, $assetcount);
90: $session{‘i’}++;
91: $session{‘assets’} =
RTx::AssetTracker::Assets->new($session{‘CurrentUser’});
92: $session{‘assets’}->FromSQL($Query) if ($Query);
93: $session{‘assets’}->OrderBy(FIELD => $OrderBy, ORDER =>
$Order);
94:
95:
…
code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
/opt/rt3/share/html/autohandler:291

This only happens on one machine, running Windows XP and Firefox3.

Thanks in advance,

Mit freundlichen Grüßen

Stefan Maier

Straubinger Tagblatt
EDV-Abteilung Straubing FON: +49 9421 940 256
Ludwigsplatz 30 FAX: +49 9421 940 6236
D-94315 Straubing
http://www.idowa.de Email: maier@idowa.de
Zeitungsgruppe Straubinger Tagblatt / Landshuter Zeitung
Cl. Attenkofer’sche Buch- und Kunstdruckerei
Verlagsbuchhandlung Straubing KG
Registergericht: Amtsgericht Straubing, HRA 1118

2

Stefan,

I have never seen that error. Are you running mod_perl or fastcgi?

-ToddOn Wed, Oct 8, 2008 at 9:26 AM, Stefan Maier maier@idowa.de wrote:

Hi,

we’re having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get (typed from a screenshot so it
might contain spelling errors, source is unmodified though):

error: Can’t locate object method “new” via package
“RTx::AssetTracker::Assets” at
/opt/rt3/local/html/AssetTracker/Search/Results.html line 91
context: …
87:
88: <%INIT>
89: my($title, $assetcount);
90: $session{‘i’}++;
91: $session{‘assets’} =
RTx::AssetTracker::Assets->new($session{‘CurrentUser’});
92: $session{‘assets’}->FromSQL($Query) if ($Query);
93: $session{‘assets’}->OrderBy(FIELD => $OrderBy, ORDER =>
$Order);
94:
95:
…
code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
/opt/rt3/share/html/autohandler:291

This only happens on one machine, running Windows XP and Firefox3.

Thanks in advance,

–
Mit freundlichen Grüßen

Stefan Maier

==========================================================
Straubinger Tagblatt
EDV-Abteilung Straubing FON: +49 9421 940 256
Ludwigsplatz 30 FAX: +49 9421 940 6236
D-94315 Straubing
http://www.idowa.de Email: maier@idowa.de

Zeitungsgruppe Straubinger Tagblatt / Landshuter Zeitung
Cl. Attenkofer’sche Buch- und Kunstdruckerei
Verlagsbuchhandlung Straubing KG
Registergericht: Amtsgericht Straubing, HRA 1118

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Stefan,

I have never seen that error. Are you running mod_perl or fastcgi?

That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the classes
loaded/initialized. a more recent SB makes it better, generally

4

We’re running mod_perl 2.0.1 and apache 2.0.54.

Loaded perl modules

Perl v5.8.7 under linux
Apache2::Access v2.000001;
Apache2::Connection v2.000001;
Apache2::Const v2.000001;
Apache2::Log v2.000001;
Apache2::RequestIO v2.000001;
Apache2::RequestRec v2.000001;
Apache2::RequestUtil v2.000001;
Apache2::Response v2.000001;
Apache2::ServerRec v2.000001;
Apache2::ServerUtil v2.000001;
Apache2::Status v3.00;
Apache::DBI v0.94;
Apache::Session v1.6;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
APR v0.009000;
APR::Const v0.009000;
APR::Pool v0.009000;
APR::Status v0.009000;
APR::Table v0.009000;
AutoLoader v5.60;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.23;
Carp v1.04;
CGI v3.10;
CGI::Cookie v1.25;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.20;
constant v1.05;
Cwd v3.19;
Data::Dumper v2.121_04;
DBD::mysql v3.0002;
DBI v1.48;
DBIx::SearchBuilder v1.43;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.13;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.10;
Encode::Alias v2.03;
Encode::Config v2.00;
Encode::Encoding v2.02;
Errno v1.0901;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
File::Basename v2.73;
File::Glob v1.04;
File::Path v1.06;
File::Spec v3.19;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.17;
FileHandle v2.01;
HTML::Element v3.16;
HTML::Entities v1.29;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.33;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.45;
HTML::Scrubber v0.08;
HTML::Tagset v3.04;
HTML::TreeBuilder v3.13;
HTTP::Date v1.46;
I18N::LangTags v0.35;
I18N::LangTags::Detect v1.03;
integer v1.00;
IO v1.21;
IO::File v1.11;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.49;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Field::Date v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.05;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.03;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v2.000001;
mod_perl2 v2.000001;
ModPerl::Const v2.000001;
ModPerl::Global v2.000001;
ModPerl::Registry v1.99;
ModPerl::RegistryCooker v1.99;
ModPerl::Util v2.000001;
Module::Versions::Report v1.02;
overload v1.03;
Params::Validate v0.78;
POSIX v1.08;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.4;
RT::FM v2.2.0RC6;
RT::Interface::Email v2;
RTx::AssetTracker v0.0.0;
Scalar::Util v1.18;
SelectSaver v1.01;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.06;
Sys::Hostname v1.11;
Sys::Syslog v0.06;
Text::Autoformat v1.13;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.66;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
UNIVERSAL v1.01;
UNIVERSAL::require v0.10;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.05;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;

RT Variables

RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress support-comment@idowa.de
RT::CorrespondAddress support@idowa.de
RT::DatabaseHost db0.vn.idowa.de
RT::DatabaseName rt3
RT::DatabasePassword Password not printed
RT::DatabaseRTHost db0.vn.idowa.de
RT::DatabaseType mysql
RT::DatabaseUser rt_user
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A

HREF=“/Ticket/Display.html?id=id”>id/TITLE:#', ‘Subject/TITLE:Subject’,
Status, QueueName,
OwnerName, Priority, ‘NEWLINE’, ‘’,
‘Requestors’, ‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::FriendlyToLineFormat “%s of VGSTLZ Ticket #%s”:;
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 8
RT::MyTicketsLength 20
RT::OldestTransactionsFirst 1
RT::Organization idowa.de
RT::OwnerEmail root@idowa.de
RT::RTAddressRegexp ^rt@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f “<>”
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StrictLinkACL 1
RT::Timezone CET
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.4
RT::VarPath /opt/rt3/var
RT::WebBaseURL http://helpdesk.vn.idowa.de
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 80
RT::WebURL http://helpdesk.vn.idowa.de/
RT::rtname VGSTLZ

Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 7) configuration:
Platform:
osname=linux, osvers=2.6.12, archname=x86_64-linux-thread-multi
uname=‘linux g226 2.6.12 #1 smp tue jun 28 14:58:56 utc 2005
x86_64 x86_64 x86_64 gnulinux ’
config_args=’-ds -e -Dprefix=/usr -Dvendorprefix=/usr
-Dinstallusrbinperl -Dusethreads -Di_db -Di_dbm -Di_ndbm -Di_gdbm
-Duseshrplib=true -Doptimize=-O2 -fmessage-length=0 -Wall
-D_FORTIFY_SOURCE=2 -g -Wall
-pipe’
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=define use64bitall=define uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc=‘cc’, ccflags =‘-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
-DDEBUGGING -fno-strict-aliasing -pipe -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64’,
optimize=‘-O2 -fmessage-length=0 -Wall -D_FORTIFY_SOURCE=2 -g
-Wall -pipe’,
cppflags=‘-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS
-DDEBUGGING -fno-strict-aliasing -pipe’
ccversion=‘’, gccversion=‘4.0.2 20050901 (prerelease) (SUSE
Linux)’, gccosandvers=‘’
intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
ivtype=‘long’, ivsize=8, nvtype=‘double’, nvsize=8,
Off_t=‘off_t’, lseeksize=8
alignbytes=8, prototype=define
Linker and Libraries:
ld=‘cc’, ldflags =’ -L/usr/local/lib64’
libpth=/lib64 /usr/lib64 /usr/local/lib64
libs=-lm -ldl -lcrypt -lpthread
perllibs=-lm -ldl -lcrypt -lpthread
libc=/lib64/libc-2.3.5.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=‘2.3.5’
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=‘-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.7/x86_64-linux-thread-multi/CORE’
cccdlflags=‘-fPIC’, lddlflags=‘-shared -L/usr/local/lib64’

Quoting Todd Chapman todd@chaka.net:

5

Jesse Vincent wrote:

Stefan,

I have never seen that error. Are you running mod_perl or fastcgi?

That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the classes
loaded/initialized. a more recent SB makes it better, generally

Hi Jesse,
we have the same problem with a similar configuration (RT 3.6.0 - AT
1.2.3 - mod_perl 2).

What do you mean with “…a more recent SB…” ?

Regards

Daniele

6

Jesse Vincent wrote:

Stefan,

I have never seen that error. Are you running mod_perl or fastcgi?

That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the classes
loaded/initialized. a more recent SB makes it better, generally

Hi Jesse,
we have the same problem with a similar configuration (RT 3.6.0 - AT
1.2.3 - mod_perl 2).

What do you mean with “…a more recent SB…” ?
DBIx::SearchBuilder

7

Jesse Vincent wrote:

Hi Jesse,
we have the same problem with a similar configuration (RT 3.6.0 - AT
1.2.3 - mod_perl 2).

What do you mean with “…a more recent SB…” ?

DBIx::SearchBuilder

Hi Jesse,
thank you very much for your fast reply, but the problem remain also
after upgrading SB to the last version (1.54).

The only workaround at the moment is to remove the paginated display for
Asset Tracker search views.

This problem doesn’t happen for the ticket search views.

Any suggestion ?

Regards

Daniele

8

Jesse Vincent wrote:

Stefan,

I have never seen that error. Are you running mod_perl or fastcgi?

That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the classes
loaded/initialized. a more recent SB makes it better, generally

-Todd

Hi,

we’re having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get (typed from a screenshot so it
might contain spelling errors, source is unmodified though):

error: Can’t locate object method “new” via package
“RTx::AssetTracker::Assets” at
/opt/rt3/local/html/AssetTracker/Search/Results.html line 91
context: …
87:
88: <%INIT>
89: my($title, $assetcount);
90: $session{‘i’}++;
91: $session{‘assets’} =
RTx::AssetTracker::Assets->new($session{‘CurrentUser’});
92: $session{‘assets’}->FromSQL($Query) if ($Query);
93: $session{‘assets’}->OrderBy(FIELD => $OrderBy, ORDER =>
$Order);
94:
95:
…
code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
/opt/rt3/share/html/autohandler:291

This only happens on one machine, running Windows XP and Firefox3.

Thanks in advance,

–
Mit freundlichen Grüßen

Stefan Maier

==========================================================
Straubinger Tagblatt
EDV-Abteilung Straubing FON: +49 9421 940 256
Ludwigsplatz 30 FAX: +49 9421 940 6236
D-94315 Straubing
http://www.idowa.de Email: maier@idowa.de

Zeitungsgruppe Straubinger Tagblatt / Landshuter Zeitung
Cl. Attenkofer’sche Buch- und Kunstdruckerei
Verlagsbuchhandlung Straubing KG
Registergericht: Amtsgericht Straubing, HRA 1118

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Hi,
we’re having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get:

error: Can’t locate object method “new” via package
“RTx::AssetTracker::Assets” at
/opt/rt3/local/html/AssetTracker/Search/Results.html line 91.

context: …
87:
88: <%INIT>
89: my ($title, $assetcount);
90: $session{‘i’}++;
91: $session{‘assets’} =
RTx::AssetTracker::Assets->new($session{‘CurrentUser’}) ;
92: $session{‘assets’}->FromSQL($Query) if ($Query);
93: $session{‘assets’}->OrderBy(FIELD => $OrderBy, ORDER => $Order);
94:
95:
…
code stack: /opt/rt3/local/html/AssetTracker/Search/Results.html:91
/opt/rt3/local/html/autohandler:173

We are using RT 3.6.0 At 1.2.3 mod perl 2 and db postgresql vers 8.1 and
here there are the modules that we use:

Perl v5.8.8 under linux
Apache2::Const v2.000002;
Apache2::Log v2.000002;
Apache2::Module v2.000002;
Apache2::RequestIO v2.000002;
Apache2::RequestRec v2.000002;
Apache2::RequestUtil v2.000002;
Apache2::Response v2.000002;
Apache2::ServerUtil v2.000002;
Apache2::Status v4.00;
Apache::DBI v1.07;
Apache::Session v1.81;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::lock::Null v1.01;
Apache::Session::Postgres v1.01;
Apache::Session::Serialize::Base64 v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::Postgres v1.03;
APR v0.009000;
APR::Pool v0.009000;
APR::Table v0.009000;
Authen::Smb v0.91;
AutoLoader v5.60;
base v2.07;
Benchmark v1.07;
bytes v1.02;
Cache::Simple::TimedExpiry v0.26;
Carp v1.04;
CGI v3.15;
CGI::Cookie v1.26;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.04;
Class::ReturnValue v0.53;
Clone v0.18;
constant v1.05;
Convert::ASN1 v0.20;
Cwd v3.12;
Data::Dumper v2.121_08;
DBD::Pg v1.49;
DBD::Sponge v11.10;
DBI v1.53;
DBIx::SearchBuilder v1.54;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.11;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.36;
DynaLoader v1.04;
Encode v2.12;
Encode::Alias v2.04;
Encode::Config v2.01;
Encode::Encoding v2.02;
Encode::Guess v2.00;
Encode::Unicode v2.02;
Errno v1.0901;
Exception::Class v1.21;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
fields v2.03;
File::Basename v2.74;
File::Glob v1.05;
File::Path v1.08;
File::Spec v3.12;
File::Spec::Functions v1.3;
File::Spec::Unix v1.5;
File::Temp v0.16;
FileHandle v2.01;
HTML::Element v3.16;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.35;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.55;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.13;
I18N::LangTags v0.35;
I18N::LangTags::Detect v1.03;
integer v1.00;
IO v1.22;
IO::File v1.13;
IO::Handle v1.25;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.1;
IO::Select v1.17;
IO::Socket v1.29;
IO::Socket::INET v1.29;
IO::Socket::UNIX v1.22;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.02;
IPC::Open3 v1.02;
lib v0.5565;
List::Util v1.18;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.11;
Log::Dispatch::Base v1.09;
Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.74;
Mail::Field v1.74;
Mail::Field::AddrList v1.74;
Mail::Field::Date v1.74;
Mail::Header v1.74;
Mail::Internet v1.74;
MIME::Base64 v3.07;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Decoder::NBit v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.07;
MIME::Tools v5.420;
MIME::Words v5.420;
mod_perl v2.000002;
mod_perl2 v2.000002;
ModPerl::Const v2.000002;
Module::Versions::Report v1.05;
Net::LDAP v0.33;
Net::LDAP::ASN v0.03;
Net::LDAP::Bind v1.02;
Net::LDAP::Constant v0.04;
Net::LDAP::Entry v0.22;
Net::LDAP::Filter v0.14;
Net::LDAP::Message v1.08;
Net::LDAP::Search v0.10;
Net::LDAP::Util v0.10;
overload v1.04;
Params::Validate v0.77;
POSIX v1.09;
re v0.05;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT::Araknos::TicketTemplates v0.11;
RT::FM v2.2.0RC3;
RT::Interface::Email v1.02;
RTx::AssetTracker v0.0.0;
Scalar::Util v1.18;
SelectSaver v1.01;
Socket v1.78;
Storable v2.15;
strict v1.03;
Symbol v1.06;
Sys::Syslog v0.13;
Text::Autoformat v1.13;
Text::Quoted v2.05;
Text::Reform v1.11;
Text::Tabs v2005.0824;
Text::Template v1.44;
Text::Wrapper v1.000;
Tie::Hash v1.02;
Time::HiRes v1.86;
Time::JulianDay v2003.1125;
Time::Local v1.11;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
UNIVERSAL v1.01;
URI v1.35;
URI::Escape v3.28;
URI::URL v5.03;
URI::WithBase v2.19;
utf8 v1.06;
vars v1.01;
Want v0.09;
warnings v1.05;
warnings::register v1.01;
XSLoader v0.06;

Thaks in advance for any help,
Regards

Gianfranco Samuele
System
g.samuele@araknos.it
Araknos Srl - http://www.araknos.it/
Bologna (Italy) - V. P.Miliani 7a 40132
tel. +39-051-403001 fax +39-051-4144154

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smime.p7s (3.58 KB)

9

Todd Chapman wrote:

Is DevelMode on? Trying turning it off.

I’ve checked my RT_SiteConfig.pm and there is this line:
Set($DevelMode, ‘0’);

So I think that DevelMode is off but the problem turn-on sometime randomly.
I also check /usr/share/perl for some rights problems setting
/usr/share/perl5/DBIx/SearchBuilder.pm to 755 without any result.

Regards,

Gianfranco Samuele
System
g.samuele@araknos.it
Araknos Srl - http://www.araknos.it/
Bologna (Italy) - V. P.Miliani 7a 40132
tel. +39-051-403001 fax +39-051-4144154

Questo messaggio di posta elettronica contiene informazioni di carattere
confidenziale rivolte esclusivamente al destinatario sopra indicato. E’
vietato l’uso, la diffusione, distribuzione o riproduzione da parte di
ogni altra persona. Nel caso aveste ricevuto questo messaggio di posta
elettronica per errore, siete pregati di segnalarlo immediatamente al
mittente e distruggere quanto ricevuto (compresi i file allegati) senza
farne copia. Grazie.

This e-mail transmission may contain legally privileged and/or
confidential information. Please do not read it if you are not the
intended recipient(S). Any use, distribution, reproduction or disclosure
by any other person is strictly prohibited. If you have received this
e-mail in error, please notify the sender and destroy the original
transmission and its attachments without reading or saving it in any
manner. Thank you.

smime.p7s (3.58 KB)