Can't locate object method "new" via package "RT::Handle" at /opt/rt3/lib/RT.pm line 147

RT Users
1

Grrr…

-RT_SiteConfig.pm-

Set($DatabaseType , ‘mysql’);

CHECK

-httpd.conf-

DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason

CHECK

chown -R nobody:nobody /opt/rt3/

CHECK

Anybody have any ideas? I searched my archive of the list’s traffic of
the last 6 months or so; saw a number of folks who appeared to be facing
the same issue, but without finding any new darts to throw. I’m about

Help?!

–Trey

2

trey.darley wrote:

chown -R nobody:nobody /opt/rt3/

Why would you do that? That’s broken. Undo it (via “make fixperms”
in your RT source dir). While you’re there, try a “make testdeps”.

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

3

Again, I feel like a chump, but help! I have now devoted two days to
installing RT.

To answer Phil’s question, after my initial ‘make install’ I was getting
‘Permission denied: access to / failed because search permissions are
missing on a component of the path’ in my Apache error_log.

That’s why I thought to perform the aforementioned chmod.

‘make fixperms’ was without error.

‘make testdeps’ indicates all dependencies located.

I’m really frustrated. :frowning:

I’ve tried doing fastcgi instead of modperl, but get continual
errors:

FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” (pid 29488) terminated
due to uncaught signal ‘6’ (Abort)

I don’t realy know what to do at this point. It was tricky enough
installing on linux some months back. Now I must get it running on MacOS
10.2.
I just want to make RT go - I don’t care how at this point.

Help???

–TreyOn Wed, 3 Dec 2003, Phil Homewood wrote:

trey.darley wrote:

chown -R nobody:nobody /opt/rt3/

Why would you do that? That’s broken. Undo it (via “make fixperms”
in your RT source dir). While you’re there, try a “make testdeps”.

–
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company

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4

trey.darley wrote:

To answer Phil’s question, after my initial ‘make install’ I was getting
‘Permission denied: access to / failed because search permissions are
missing on a component of the path’ in my Apache error_log.

Sounds like you didn’t configure RT with the right user and
group…
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company