Can't locate object method "new" vi package "RT::Handle" at /usr/local/rt3/lib/RT.pm

RT Users
1

I did a search on the wiki for this and found a page specific to it at
Request Tracker Wiki. The problem
is, this doesn’t solve any problems for me.

The specific error points to line 174 in RT.pm. This states:
$Handle = RT::Handle->new();

Ok. So I look at Handle.pm. Turns out there is no ‘new’ function.
This makes me ask two questions. 1: if there is no ‘new’ function, what
is the ‘new()’ that RT::Handle->new() points to? and 2: is this actually
the problem considering it isn’t mentioned in the wiki article above?

I’ve checked the two solutions provided in the article. One is to
verify that the DBIx::SearchBuilder module is in the Perl path. It is.
The other is to uninstall/reinstall the module. Did that too. I also
verified that the file can be reached from the Apache group.

So I don’t know what else to look at. Any suggestions?

Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps

2

I’ve checked the two solutions provided in the article. One is to
verify that the DBIx::SearchBuilder module is in the Perl path. It is.
The other is to uninstall/reinstall the module. Did that too. I also
verified that the file can be reached from the Apache group.

So I don’t know what else to look at. Any suggestions?

mod_perl, right? Can you tell us how you installed perl and mod_perl.
My suspicion is that your mod_perl is built against a different libperl
than your /usr/bin/perl.