Can't locate object error

Hi,

I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far
resolved - until this one:

When replying to, or resolving a ticket, there is a bit of a delay and
then the following error:

Can’t locate object method “host” via package “URI::_generic” at
/opt/rt3/bin/…/lib/RT/Interface/Web.pm line 505.

I have no idea how to resolve this - it seems to be webserver based, as
the email message from the reply, resolve or comment goes through fine.

Any help would be greatly appreciated!

Thanks,

Guy Baxter.

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Hi,

I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far
resolved - until this one:

When replying to, or resolving a ticket, there is a bit of a delay and
then the following error:

Can’t locate object method “host” via package “URI::_generic” at
/opt/rt3/bin/…/lib/RT/Interface/Web.pm line 505.

I have no idea how to resolve this - it seems to be webserver based, as
the email message from the reply, resolve or comment goes through fine.

Most likely you have configured an invalid WebBaseURL or WebURL

-kevin

rt-users@lists.bestpractical.com writes:

Hi,

I have an install of RT 3.8.8 on Fedora 12 I have had a few
issues, so far

resolved - until this one:

When replying to, or resolving a ticket, there is a bit of a
delay and

then the following error:

Can’t locate object method “host” via package
"URI::_generic" at

/opt/rt3/bin/…/lib/RT/Interface/Web.pm line 505.

I have no idea how to resolve this - it seems to be webserver
based, as

the email message from the reply, resolve or comment goes
through fine.

Most likely you have configured an invalid WebBaseURL or WebURL

-kevin

I think I configured WebBaseURL to just ‘/’ as i want RT to be accessible
at rt.mydomain/index.html as it runs on its own server. I’ll check
tommorrow - is this not the correct thing to do?

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Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College.

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Download a free evaluation of MailMarshal at www.marshal.com

rt-users@lists.bestpractical.com writes:

Can’t locate object method “host” via package
"URI::_generic" at

/opt/rt3/bin/…/lib/RT/Interface/Web.pm line 505.

Most likely you have configured an invalid WebBaseURL or WebURL

I think I configured WebBaseURL to just ‘/’ as i want RT to be accessible
at rt.mydomain/index.html as it runs on its own server. I’ll check
tommorrow - is this not the correct thing to do?

You’re confusing your configuration variables.
You can read more about the various Web config vars in the
documentation in RT_Config.pm

-kevin