Can't create ticket: using 2.1.41

RT Users
1

Hi,

I’m a recent convert to RT. Thanks for the great product. I was really
excited to try out the latest custom ticket field feature so I installed
2.1.41 but I’m running into a problem. When I try to create a ticket I get
the following:

error: RT::User::HasQueueRight Unimplemented in HTML::Mason::Commands.
(/mnt/choice/tools/rt/html/Elements/SelectOwner line 29)
context:
…
449: else {
450: my ($package, $filename, $line);
451: ($package, $filename, $line) = caller;
452:
453: die “$AUTOLOAD Unimplemented in $package. ($filename line $line) \n”;
454: }
455:
456: }
457:
…
code stack:
/usr/local/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Record.pm:453
/mnt/choice/tools/rt/html/Elements/SelectOwner:29
/mnt/choice/tools/rt/html/Ticket/Create.html:52
/mnt/choice/tools/rt/html/autohandler:151

Anyone know why I’m getting this?

thanks
-e

Eric S. Magnuson
Technical Services Manager, RealImpact

2

Hi,

I’m a recent convert to RT. Thanks for the great product. I was really
excited to try out the latest custom ticket field feature so I installed
2.1.41 but I’m running into a problem. When I try to create a ticket I get
the following:

Known issue, but you really want to be talking about rt 2.1.x on
rt-devel, not rt-users. I expect that this will be fixed in 2.1.42,
which should be out sometime in the next 72 hours.

-j

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