Can't change relative path to saved search after migration (3.8.4 -> 4.0.2)

RT Users
1

Hello all,

I have setup a new instance of Request Tracker 4.0.2 and imported our 3.8.4 database to test before cutting off the 3.8.4 system. In some saved searches created in 3.8.4, we have “/rt” at the beginning. I opted not to do this in the 4.0.2 installation and basically have a https site internally which links to LDAP for authentication with the url of ‘helpdesk’. Notice, there is NOT helpdesk/rt.

In the Advanced portion of editing the query, I see in the format the following example:
’ id/TITLE:#',
‘Subject/TITLE:Subject’,
‘Status’,
‘QueueName’,
‘OwnerName’,
‘Priority’,
‘NEWLINE’,
‘’,
‘Requestors’,
‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’

I have removed /rt from the beginning and hit ‘Apply’ to apply the changes, yet it is NOT staying that way. I have also tried replacing /rt with WEBPATH and it still will not hold the changes. It automagically reverts back to having the /rt in the beginning of the relative path. Any suggestions other than recreating the saved searches within the new system?

Thanks in advance!

2

I found this is an issue in working. Login

Any ideas when this would be completed?From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Thursday, September 22, 2011 5:00 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Can’t change relative path to saved search aftermigration (3.8.4 → 4.0.2)

Hello all,

I have setup a new instance of Request Tracker 4.0.2 and imported our 3.8.4 database to test before cutting off the 3.8.4 system. In some saved searches created in 3.8.4, we have “/rt” at the beginning. I opted not to do this in the 4.0.2 installation and basically have a https site internally which links to LDAP for authentication with the url of ‘helpdesk’. Notice, there is NOT helpdesk/rt.

In the Advanced portion of editing the query, I see in the format the following example:
’ id/TITLE:#',
‘Subject/TITLE:Subject’,
‘Status’,
‘QueueName’,
‘OwnerName’,
‘Priority’,
‘NEWLINE’,
‘’,
‘Requestors’,
‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’

I have removed /rt from the beginning and hit ‘Apply’ to apply the changes, yet it is NOT staying that way. I have also tried replacing /rt with WEBPATH and it still will not hold the changes. It automagically reverts back to having the /rt in the beginning of the relative path. Any suggestions other than recreating the saved searches within the new system?

Thanks in advance!