Can't call method "id" on unblessed reference - please help

RT Users
1

Hello,

Recently all of my RT’s users are getting "An internal RT error has
occurred. Your administrator can find more details in RT’s log files."
In the log file there is a error:
Can’t call method “id” on unblessed reference at (path_to_rt)/lib/RT/Interface/Web.pm line 343. ((path_to_rt)/lib/RT/Interface/Web/Handler.pm:208)

Does anyone know how to cure it?

Any help would be appreciated.

Thanks,
Eugene.

2

Recently all of my RT’s users are getting “An internal RT error has
occurred. Your administrator can find more details in RT’s log files.”
In the log file there is a error:
Can’t call method “id” on unblessed reference at (path_to_rt)/lib/RT/Interface/Web.pm line 343. ((path_to_rt)/lib/RT/Interface/Web/Handler.pm:208)

Does anyone know how to cure it?

Ten to one cPanel is running on the same host. Recent updates to cPanel
modify a core Perl library, changing standard behaviour to something
non-standard. This breaks many other software packages which rely on
the standard behaviour, including RT.

We have an open ticket about this
http://issues.bestpractical.com/Ticket/Display.html?id=21765 but it
really isn’t our bug, it’s cPanel’s.

As a workaround for cPanel’s non-standard patching of your system perl,
I’d suggest building your own perl install just for RT to use. It will
then be isolated from cPanel changes breaking it. A common place is to
install the perl for RT under /opt/rt4/perl/. You can use perlbrew
http://perlbrew.pl/ to build perl for you.

3

Hi Thomas,

Thanks, you are right - cPanel is running on the same host.

How do I make RT using a separate perl build? I’m running RT via
Apache/fcgi.

Thanks,
Eugene.