Can't call method "Content" - error

Hello,

I’m trying to upgrade from RT 3.4.5 to RT 3.6.1 and after installation
of new RT and importing database from old version

I’m getting error message like below when I’m logging into application

System error

error:

Can’t call method “Content” on an undefined value at
/opt/rt3_6_1/share/html/Elements/MyRT line 75.

context:

71:

72:

unless (exists $session{‘my_rt_portlets’}) {

73:

my ($d_portlets) =
RT::System->new($session{‘CurrentUser’})->Attributes->Named(‘HomepageSet
tings’);

74:

my $user = $session{‘CurrentUser’}->UserObj;

75:

$session{‘my_rt_portlets’} = $user->Preferences(‘HomepageSettings’,
$d_portlets->Content);

76:

}

77:

78:

my $portlets = $session{‘my_rt_portlets’};

79:

code stack:

/opt/rt3_6_1/share/html/Elements/MyRT:75
/opt/rt3_6_1/share/html/index.html:79
/opt/rt3_6_1/share/html/autohandler:279

raw error http://rttest.inhouse.paddypower.com/#raw#raw

I tried to do upgrade actions on database using upgrade files of version
3.5.1 but actually it seems that there is nothing to do in MySQL between

3.4.5 and 3.6.1 - am I wrong?

Could anybody tell me what to do to fix the problem? Any ideas?

Cheers

Jacek Rudowski

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I had that same issue with my 3.4.5 to 3.6.1 upgrade. You need to run each of those upgrade actions
on the database. If I recall, there was an error when I ran the “schema” and “acl” upgrade. But when
I ran the “insert”, that worked and the RT error went away.

   /opt/rt3/sbin/rt-setup-database --action schema --datadir etc/upgrade/<version>
   /opt/rt3/sbin/rt-setup-database --action acl --datadir etc/upgrade/<version>
   /opt/rt3/sbin/rt-setup-database --action insert --datadir etc/upgrade/<version>

./gsf

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