Can't add multiple attachments on reply

RT Users
1

I can’t add multiple attachments on reply ticket page. If I try to add
another file, it replaces the one I attached before.

Logs show no unusual errors.

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2

What exactly are you clicking after you add one file?

Are you clicking “Add More Files” between multiple clicks of “Choose File”?On 2 October 2014 17:43, andriusk andrius.kulbis@gmail.com wrote:

I can’t add multiple attachments on reply ticket page. If I try to add
another file, it replaces the one I attached before.

Logs show no unusual errors.

–
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3

I click reply on ticket menu.

I click Choose a File

I click Add More Files (the page refresh and I see the file I choosen in
“Attached file:” with checkbox for deletion)

I click Choose a File (to add another file)

I click Add More Files (the page refresh and I see the file I choosen in
“Attached file:” with checkbox for deletion, but the old file is gone)

View this message in context: http://requesttracker.8502.n7.nabble.com/Can-t-add-multiple-attachments-on-reply-tp58683p58685.html

4

Thanks for confirming. Interestingly, another user had the same problem
with RT v4.2.6:

http://requesttracker.8502.n7.nabble.com/RT-4-2-6-Cannot-attach-multiple-attachments-when-opening-tickets-td58369.html

Unfortunately though, no resolution was announced. Going off what was
discussed, possibly flushing all of the session data might help.On 2 October 2014 17:51, andriusk andrius.kulbis@gmail.com wrote:

I click reply on ticket menu.

I click Choose a File

I click Add More Files (the page refresh and I see the file I choosen in
“Attached file:” with checkbox for deletion)

I click Choose a File (to add another file)

I click Add More Files (the page refresh and I see the file I choosen in
“Attached file:” with checkbox for deletion, but the old file is gone)

–
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5

How can I flush all session data? Truncate sessions table?

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6

RT v3.8+ includes an “rt-clean-sessions” script. For older installations,
some approaches exist on the wiki:

http://requesttracker.wikia.com/wiki/CleanupSessionsOn 2 October 2014 18:02, andriusk andrius.kulbis@gmail.com wrote:

How can I flush all session data? Truncate sessions table?

–
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7

Hmm, no help from this.

I get this not working on reply action, on creation of ticket I can add
multiple files

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8

What is more, after the file is replaced by the second selected file, the
attachment is not added to the ticket at all

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9

Thanks for confirming. Interestingly, another user had the same problem with
RT v4.2.6:

[1]http://requesttracker.8502.n7.nabble.com/
RT-4-2-6-Cannot-attach-multiple-attachments-when-opening-tickets-td58369.html

Unfortunately though, no resolution was announced. Going off what was
discussed, possibly flushing all of the session data might help.

Actually, I never suggested flushing session data. I suggested there
might be a problem with their session store.

However, I did ask if it was replicable on issues.bestpractical.com or
demo.bestpractical.com. It was not.

Without a replication strategy we can follow, we really cannot debug
something like this.

-kevin

10

The problem was with the outdated Update.html file in my local/ folder, which
did not had line.

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