I am attempting to setup RT for my helpdesk and I seem to be having trouble
with the search function searching through the content of my tickets. I am
using RT ver. 3.4.5, ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL
Server 5.0. I am considering the body of the ticket as the content.
Whenever I attempt to search for a word that is in the content of a ticket,
I get a zero returned results. However, if I search for a word that is in
the subject, I do get returned results. I have searched the following sites
for an answer, but to no avail:
http://wiki.bestpractical.com/
Any help would be appreciated.
Thanks