We have 3 different queues setup in our RT environment. Each queue
receives emails from a mailbox we have setup and imports that email into
RT. We can “Take” and “Assign” ownership to all queues. But we have one
queue that will not allow us to change the status of a ticket to
"Resolved" or “Deleted”. The others work fine. It is just this one
queue. We have gone through and checked permissions and it is nothing
we can find there.
Any of you experienced this before?
Thanks in advance.