Cannot remove reminders

RT Users
1

Similar to what was reported at Carbon60: Cloud Consulting - Services and Solutions
, I cannot remove specific Reminders from the RT at a glance section.

I do not want to remove all reminders, just specific reminders. Most
reminders can correctly be removed by going to the ticket and checking
the reminder box, then hitting Save. However I have a handful of
reminders that are showing in RT at a glance, but when I navigate to
the ticket no reminder is shown.

Thanks,
Sarah Pomerantz
sarah@bottlenose-wine.com

2

Sarah,

Since reminders are 'psuedo' tickets (type = 'reminder') and the only

real interface is their link with other tickets (type = ticket’), then I
would recommend just going to your database and using some SQL to change
the disabled field to ‘1’. First, find the ‘ticket/reminder’ number on
the database. then code something like:

Update tickets.a
Set a.disabled = '1'
Where a.ID = 'ticket number'
  and a.TYPE = 'reminder';

Hope this helps.

Kenn
LBNLOn 1/29/2008 8:19 AM, Sarah Pomerantz wrote:

Similar to what was reported at Carbon60: Managed Cloud Services
, I cannot remove specific Reminders from the RT at a glance section.

I do not want to remove all reminders, just specific reminders. Most
reminders can correctly be removed by going to the ticket and checking
the reminder box, then hitting Save. However I have a handful of
reminders that are showing in RT at a glance, but when I navigate to
the ticket no reminder is shown.

Thanks,
Sarah Pomerantz
sarah@bottlenose-wine.com

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3

The ticket has changed queues. Delete the “queue” part of the query
generated in Collection in RT/Reminders.pm.

jeff

Perfect. I don’t have full access to the code, but was able to use the
UI to achieve this - just switched the ticket back to the old queue,
completed the reminder as usual, then moved the ticket back to the new
queue. I’ll try to remember to complete reminders before changing
queues to avoid this problem in the future.

Thanks,
Sarah Pomerantz
sarah@bottlenose-wine.com