Cannot login with external auth user via mobile web UI

RT Users
1

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login just
fine with ExternalAuth and the normal browser UI.)

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633

smime.p7s (2.4 KB)

2

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login just
fine with ExternalAuth and the normal browser UI.)

You haven’t provided versions for RT, RT-Authen-ExternalAuth or
RT-Extension-MobileUI.

-kevin

3

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login just
fine with ExternalAuth and the normal browser UI.)

You haven’t provided versions for RT, RT-Authen-ExternalAuth or
RT-Extension-MobileUI.

-kevin

RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633

smime.p7s (2.4 KB)

4

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login just
fine with ExternalAuth and the normal browser UI.)

You haven’t provided versions for RT, RT-Authen-ExternalAuth or
RT-Extension-MobileUI.

-kevin

RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01

Am I the only one running into this issue?

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633

smime.p7s (2.4 KB)

5

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login just
fine with ExternalAuth and the normal browser UI.)

You haven’t provided versions for RT, RT-Authen-ExternalAuth or
RT-Extension-MobileUI.

-kevin

RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01

I can’t replicate with 3.8-trunk and the git versions of those
modules (neither of which contain any fixes that look relevant).

You’re going to need to turn up the debugging logs and see what is
going on.

-kevin

6

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login just
fine with ExternalAuth and the normal browser UI.)

You haven’t provided versions for RT, RT-Authen-ExternalAuth or
RT-Extension-MobileUI.

-kevin

RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01

I can’t replicate with 3.8-trunk and the git versions of those
modules (neither of which contain any fixes that look relevant).

You’re going to need to turn up the debugging logs and see what is
going on.

-kevin

OK. I’ll do so and see what comes out.

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633

smime.p7s (2.4 KB)

7

I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however,
when I attempt to login via the Web UI on my iPhone with an External
account, it will not authenticate me against my AD user.

Is this a known issue with the Mobile UI extension? If not, is there
anything special I need to do to get auth working for it? (I can login
just
fine with ExternalAuth and the normal browser UI.)

You haven’t provided versions for RT, RT-Authen-ExternalAuth or
RT-Extension-MobileUI.

-kevin

RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01

I can’t replicate with 3.8-trunk and the git versions of those
modules (neither of which contain any fixes that look relevant).

You’re going to need to turn up the debugging logs and see what is
going on.

-kevin

OK. I’ll do so and see what comes out.

With the file log entry, rt.log set to debug output level, I get the
following output when attempting to login from my iPhone using my account:

[Tue Oct 4 22:00:34 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
line 522.
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct 4 22:00:34 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
line 522.
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct 4 22:00:35 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
line 522.
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)
[Tue Oct 4 22:00:35 2011] [warning]: Use of uninitialized value in lc at
/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914,
line 522.
(/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914)
[Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service:
My_LDAP
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:64)
[Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter
nalAuth.pm:92)
[Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth.
Response: (0, No User)
(/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut
h:11)

Normally, on the regular browser UI, it works correctly, however through the
mobile UI I cannot login. Assistance on this is appreciated. Thanks.

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations, Minerva Networks Inc.
Cell: (650) 704-6633

smime.p7s (2.4 KB)