Cannot Login to RT

RT Users
1

Hello,

I try logging into my RT and I get this error

" An internal RT error has occurred. Your administrator can find more
details in RT’s log files."

I seem not to find the RT log files. Please help

2

Hi Lorraine,

Before anyone can provide any useful answer to this I think we’d need more details from you. Where did you look for the log files before giving up on finding them? Did you check the RT_SiteConfig.pm file to see where logging is supposed to be going and then check there? Did you check in /var/log/* or? Usually the log for RT can be found in /opt/rt4/var/log/rt.log but your installation might be different.

Landon Stewart : lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932> On Apr 17, 2015, at 6:36 AM, Lorraine Johnson rraineyjay@gmail.com wrote:

Hello,

I try logging into my RT and I get this error

" An internal RT error has occurred. Your administrator can find more details in RT’s log files."

I seem not to find the RT log files. Please help

signature.asc (271 Bytes)

3

Hi,

Is this a fresh install or have you updated the server?

If so it might be a problem with the virtual hosts. I had this problem and can’t remember what I changed. I will have a dig when I’m next at a computer.

Also looking in the apache logs might have the answer.

Sam

Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis & Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited.
If you have received this e-mail in error please notify the sender immediately and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses.
Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses.

Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.

4

Most common cause of this error I find is when I have made typo in
RT_SiteConfig like forgetting a semi-colon or comma.

You will need to look in the web server logs for the actual cause as others
before me indicated.

Regards,

AaronOn Sat, 18 Apr 2015 at 4:37 am Sam Maher sam.maher@lawsonlewisblakers.co.uk wrote:

Hi,

Is this a fresh install or have you updated the server?

If so it might be a problem with the virtual hosts. I had this problem and
can’t remember what I changed. I will have a dig when I’m next at a
computer.

Also looking in the apache logs might have the answer.

Sam

Sam Maher - IT Technician

*Lawson Lewis BlakersT: *01323 720142
*F: *01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis & Blakers Solicitors Authorised and Regulated by the
Solicitors Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY
PRIVILEGED
If you are not the addressee or the intended recipient any disclosure,
copying, distribution, or other use of this e-mail and attachments is
strictly prohibited.
If you have received this e-mail in error please notify the sender
immediately and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as
information could be intercepted, corrupted, lost, destroyed, arrive late,
be incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a
result of e-mail transmission. Any e-mail attachment may contain software
viruses.
Whilst reasonable precaution has been taken to minimise this risk, we
cannot accept liability for any damage which you sustain as a result of
software viruses.

Lawson Lewis Blakers reserves the right to monitor or record e-mails for
any purpose allowed by prevailing legislation.