Cannot load saved search

RT Users
1

Hi,
I am new user to RT.I tried to save my query and tried to Load it. Query
windows does not load the query. A`ny suggestions.

Thanks
The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please “reply” to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105.

2

Pujari,

What privileges have you granted? "ModifySelf" must be granted along

with the “Load/Edit/ShowSavedSearch” privileges.

Kenn
LBNL

Pujari, Shreekant wrote:

3

I have granted all privilegesFrom: Kenneth Crocker KFCrocker@lbl.gov
To: Pujari, Shreekant
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Apr 05 19:46:53 2007
Subject: Re: [rt-users] Cannot load saved search

Pujari,

What privileges have you granted? "ModifySelf" must be granted along

with the “Load/Edit/ShowSavedSearch” privileges.

Kenn
LBNL

Pujari, Shreekant wrote:

Hi,
I am new user to RT.I tried to save my query and tried to Load it. Query
windows does not load the query. A`ny suggestions.

Thanks

The information contained in this transmission may be privileged and
confidential and is intended only for the use of the person(s) named
above. If you are not the intended recipient, or an employee or agent
responsible
for delivering this message to the intended recipient, any review,
dissemination,
distribution or duplication of this communication is strictly
prohibited. If you are
not the intended recipient, please contact the sender immediately by
reply e-mail
and destroy all copies of the original message. Please note that we do
not accept
account orders and/or instructions by e-mail, and therefore will not be
responsible
for carrying out such orders and/or instructions. If you, as the
intended recipient
of this message, the purpose of which is to inform and update our
clients, prospects
and consultants of developments relating to our services and products,
would not
like to receive further e-mail correspondence from the sender, please
“reply” to the
sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas,
New York,
NY 10105.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please “reply” to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105.

4

Pujari,On what basis? Global everyone? Global Privileged? Queue by Queue for groups? That kind of info will help. Kenn LBNL Pujari, Shreekant wrote:

I have granted all privileges

----- Original Message -----
From: Kenneth Crocker KFCrocker@lbl.gov
To: Pujari, Shreekant
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Apr 05 19:46:53 2007
Subject: Re: [rt-users] Cannot load saved search

Pujari,

What privileges have you granted? “ModifySelf” must be granted along
with the “Load/Edit/ShowSavedSearch” privileges.

Kenn
LBNL

Pujari, Shreekant wrote:

Hi,
I am new user to RT.I tried to save my query and tried to Load it. Query
windows does not load the query. A`ny suggestions.

Thanks

The information contained in this transmission may be privileged and
confidential and is intended only for the use of the person(s) named
above. If you are not the intended recipient, or an employee or agent
responsible
for delivering this message to the intended recipient, any review,
dissemination,
distribution or duplication of this communication is strictly
prohibited. If you are
not the intended recipient, please contact the sender immediately by
reply e-mail
and destroy all copies of the original message. Please note that we do
not accept
account orders and/or instructions by e-mail, and therefore will not be
responsible
for carrying out such orders and/or instructions. If you, as the
intended recipient
of this message, the purpose of which is to inform and update our
clients, prospects
and consultants of developments relating to our services and products,
would not
like to receive further e-mail correspondence from the sender, please
“reply” to the
sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas,
New York,
NY 10105.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please “reply” to the sender indicatin
g your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105.

5

I am using winrt 3.4.5
Created new queue called TEST
Granted group rights to new queue TEST.
Following global rights are given to group EDITSavedSearch, Load, Show
and also ModifySelf
Logged in as user1 who is member of group. who also is given above
global rights

When I try build the query and hit Save [ Saved Search] with query name
test1. Query is saved with HASH(0x6228230)
Can anyone say what I am doing wrong or is there bug in this winrt
3.4.5.

Try to save 2nd time saves with name test1 but when try to Load this
query the query screen is empty.

Thanks

The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please “reply” to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105.