Cannot install RTIR

After downloading and un-tarring the latest version of rtir, I cd into
the rtir directory and run perl Makefile.PL.

This is the error i get:

[root@nssrt rtir-1.1.4]# perl Makefile.PL
Can’t locate inc/Module/Install.pm in @INC (@INC contains: /

Makefile.PL line 1.
BEGIN failed–compilation aborted at Makefile.PL line 1.

No problem, right? I installed the missing modules and accepted the
install of the dependencies

perl -MCPAN -e ‘install Module::Install’

then I re-ran the perl Makefile.PL with THIS error.

[root@nssrt rtir-1.1.5]# perl Makefile.PL
include /root/rtir-1.1.5/inc/Module/Install.pm
Cannot autoload main - main::AUTOLOAD at
/root/rtir-1.1.5/inc/Module/Install.pm -
/usr/lib/perl5/site_perl/5.8.5/Module/Install.pm line 45.

I double checked the Module-Install here:

[root@nssrt rtir-1.1.5]# perl -MCPAN -e 'install Module::Install’
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Mon, 16 Jan 2006 11:12:18 GMT
Module::Install is up to date.

Now what? Has anyone seen my problem?

After downloading and un-tarring the latest version of rtir, I cd into
the rtir directory and run perl Makefile.PL.

This is the error i get:

[root@nssrt rtir-1.1.4]# perl Makefile.PL
Can’t locate inc/Module/Install.pm in @INC (@INC contains: /

Makefile.PL line 1.
BEGIN failed–compilation aborted at Makefile.PL line 1.

No problem, right? I installed the missing modules and accepted the
install of the dependencies

perl -MCPAN -e ‘install Module::Install’

then I re-ran the perl Makefile.PL with THIS error.

[root@nssrt rtir-1.1.5]# perl Makefile.PL
include /root/rtir-1.1.5/inc/Module/Install.pm
Cannot autoload main - main::AUTOLOAD at
/root/rtir-1.1.5/inc/Module/Install.pm -
/usr/lib/perl5/site_perl/5.8.5/Module/Install.pm line 45.

I double checked the Module-Install here:

[root@nssrt rtir-1.1.5]# perl -MCPAN -e 'install Module::Install’
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Mon, 16 Jan 2006 11:12:18 GMT
Module::Install is up to date.

Now what? Has anyone seen my problem?
install also Module::Install::RTx from CPAN and try again. Really this
is problem of the tarball, because it should contain inc/ dir and you
shouldn’t install this modules.

Best regards, Ruslan.

This worked, I think. I followed the steps in the README and all
seemed fine, but when i log into RT I do not get the RTIR selection in
the left column. RTIR is working, the Queues are there and I can get
to RTIR by adding RTIR/index.html to my RT URL.

How can i get this link?On 1/17/06, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

On 1/18/06, kurt kurta59@gmail.com wrote:

After downloading and un-tarring the latest version of rtir, I cd into
the rtir directory and run perl Makefile.PL.

This is the error i get:

[root@nssrt rtir-1.1.4]# perl Makefile.PL
Can’t locate inc/Module/Install.pm in @INC (@INC contains: /

Makefile.PL line 1.
BEGIN failed–compilation aborted at Makefile.PL line 1.

No problem, right? I installed the missing modules and accepted the
install of the dependencies

perl -MCPAN -e ‘install Module::Install’

then I re-ran the perl Makefile.PL with THIS error.

[root@nssrt rtir-1.1.5]# perl Makefile.PL
include /root/rtir-1.1.5/inc/Module/Install.pm
Cannot autoload main - main::AUTOLOAD at
/root/rtir-1.1.5/inc/Module/Install.pm -
/usr/lib/perl5/site_perl/5.8.5/Module/Install.pm line 45.

I double checked the Module-Install here:

[root@nssrt rtir-1.1.5]# perl -MCPAN -e 'install Module::Install’
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Mon, 16 Jan 2006 11:12:18 GMT
Module::Install is up to date.

Now what? Has anyone seen my problem?
install also Module::Install::RTx from CPAN and try again. Really this
is problem of the tarball, because it should contain inc/ dir and you
shouldn’t install this modules.


Best regards, Ruslan.

There are more problems with my attempt to install RTIR. It does not
appear the RTIR has integrated with RT. I first found no link
between the RT menus and RTIR, as I expalained earlier. But there are
more serious problems. For instance, I can open a ticket via sending
an email to rtir@my.host.dom. The ticket is created just fine in the
General queue, as I’d expect. If I enter RTIR (by adding
RTIR/inex.html to my URL) there is no sign of this ticket.

I’m fairly new to RT but I’ve inherited an exiting install of RT/RTIR
ver 3.0.4. Unfortunately, we must move off this sever and I installed
RT 3.4.2 on CentOS 4.

The RT install went fairly smooth it’s just the RTIR that is causing
all my problems.

Is there an RT forum, were I could search for answers, or am I limited
to this maillist?On 1/18/06, kurt kurta59@gmail.com wrote:

This worked, I think. I followed the steps in the README and all
seemed fine, but when i log into RT I do not get the RTIR selection in
the left column. RTIR is working, the Queues are there and I can get
to RTIR by adding RTIR/index.html to my RT URL.

How can i get this link?

On 1/17/06, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

On 1/18/06, kurt kurta59@gmail.com wrote:

After downloading and un-tarring the latest version of rtir, I cd into
the rtir directory and run perl Makefile.PL.

This is the error i get:

[root@nssrt rtir-1.1.4]# perl Makefile.PL
Can’t locate inc/Module/Install.pm in @INC (@INC contains: /

Makefile.PL line 1.
BEGIN failed–compilation aborted at Makefile.PL line 1.

No problem, right? I installed the missing modules and accepted the
install of the dependencies

perl -MCPAN -e ‘install Module::Install’

then I re-ran the perl Makefile.PL with THIS error.

[root@nssrt rtir-1.1.5]# perl Makefile.PL
include /root/rtir-1.1.5/inc/Module/Install.pm
Cannot autoload main - main::AUTOLOAD at
/root/rtir-1.1.5/inc/Module/Install.pm -
/usr/lib/perl5/site_perl/5.8.5/Module/Install.pm line 45.

I double checked the Module-Install here:

[root@nssrt rtir-1.1.5]# perl -MCPAN -e 'install Module::Install’
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
Database was generated on Mon, 16 Jan 2006 11:12:18 GMT
Module::Install is up to date.

Now what? Has anyone seen my problem?
install also Module::Install::RTx from CPAN and try again. Really this
is problem of the tarball, because it should contain inc/ dir and you
shouldn’t install this modules.


Best regards, Ruslan.