I have made significant progress with the installation of RT3, and the
database and the web interface seem reasonably ok. I have now progressed to
configuring the mail interface.
Executing rt-mailgate fails with error that it cannot find object method
"output_prefix" via package “MIME::Parser” (see complete message below).
Note that I have tried the “manual” way of sending a file with a mail
message to rt-mailgate:
cat /tmp/msg | rt-mailgate .....
Version incompatibility somewhere? I think I got the latest versions from
CPAN. Many thanks for your input.
RT server error.
The RT server which handled your email did not behave as expected. It
error: Can’t locate object method “output_prefix” via package
"MIME::Parser" at /home/rt/lib/RT/EmailParser.pm line 744.
740: #If someone includes a message, don’t extract it
743: # Set up the prefix for files with auto-generated names:
746: # If content length is <= 50000 bytes, store each msg as in-core scalar;
747: # Else, write to a disk file (the default action):
code stack: /home/rt/lib/RT/EmailParser.pm:744