When clicking on a reply to a ticket there is a pinkish text box for the reply. It does not allow me to type anything in that box.
Internet search suggests it is related to Enhanced Tracking Protection. But disabling ETP does not help.
This happens with Firefox. With Chromium (Chrome) I can normally type text in the Reply box.
Did you check RT 5 wysiwyg editor not working in Firefox 148+ ?
@sollericos Thanks for the pointer.
That’s indeed the problem.
Now, how to continue is a challenge. I’m on Ubuntu 24 with request-tracker5 5.0.5+dfsg-2
Andre Ruthven is working on updates for some Debian packages. If I’m correct (looking at Debian’s Git repo) that’s
But so far nothing that could end up in Ubuntu 24. I may have to patch things locally. But how?
The steps to workaround this problem are in the first comment of this topic: RT 5 wysiwyg editor not working in Firefox 148+
To fix this in our installation, I copied the ckeditor.min.js file (located at “/usr/share/request-tracker5/static/RichText/” on Debian) to the override directory (“/usr/local/share/request-tracker5/static/RichText/” on Debian) and patching it to have version=”4.DEV” instead.
After clearing the mason cache and restarting the editor was working again.
I didn’t need to do this because I’m not using Debian.
If you need help on how to do this, better ask in the other topic.
Yes, that works. It’s a good temporary fix for me.
That worked for me too but I find it hard to do in the absence of my developer on capcut window as my professional background is not relatable to coding and fixing.