Cannot delete tickets as superuser?

I cannot find where to delete tickets?

Even as Superuser I cannot find where to delete tickets?

I am using RT 3.2.3 on Fedora Core 2

Where do I delete tickets from?

Thanks!

Phil

:slight_smile: Set the ticket status to deleted… same as changing it to open
or stalled, etc.On Fri, Apr 08, 2005 at 11:57:40AM -0400, Labonte, Phil wrote:

I cannot find where to delete tickets?

Even as Superuser I cannot find where to delete tickets?

I am using RT 3.2.3 on Fedora Core 2

Where do I delete tickets from?

Thanks!

Phil


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

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 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

The mind boggles…the taste buds shudder.

Not sure if that was a joke, but that is what I am saying… there is no
selection for deleted.From: Anthony R. J. Ball [mailto:ant@suave.net]
Sent: Friday, April 08, 2005 12:00 PM
To: Labonte, Phil
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Cannot delete tickets as superuser?

:slight_smile: Set the ticket status to deleted… same as changing it to open
or stalled, etc.

I cannot find where to delete tickets?

Even as Superuser I cannot find where to delete tickets?

I am using RT 3.2.3 on Fedora Core 2

Where do I delete tickets from?

Thanks!

Phil


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

The mind boggles…the taste buds shudder.

Labonte, Phil wrote:

Not sure if that was a joke, but that is what I am saying… there is no
selection for deleted.

I don’t know why the deleted option wouldn’t be there, but stalled will
work just as well, since deleted doesn’t really delete the ticket.

When you are working on a ticket, deleted doesn’t show up in the
drop-down for Status?

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

No it does not.

I do not get a drop down list for status, just a few selections at the
top right; Reply | Resolve | Open | Comment

That is all I have.From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, April 08, 2005 12:24 PM
To: Labonte, Phil
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Cannot delete tickets as superuser?

Labonte, Phil wrote:

Not sure if that was a joke, but that is what I am saying… there is no
selection for deleted.

I don’t know why the deleted option wouldn’t be there, but stalled will
work just as well, since deleted doesn’t really delete the ticket.

When you are working on a ticket, deleted doesn’t show up in the
drop-down for Status?

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Labonte, Phil wrote:

No it does not.

I do not get a drop down list for status, just a few selections at the
top right; Reply | Resolve | Open | Comment

Click on comment and look in the status box on the update page.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Go to the regular ticket view… click on “The Basics…” this should
give you an edit page with a status dropdown… also you should see
this in comment, reply and resolve windows.On Fri, Apr 08, 2005 at 12:26:05PM -0400, Labonte, Phil wrote:

No it does not.

I do not get a drop down list for status, just a few selections at the
top right; Reply | Resolve | Open | Comment

That is all I have.

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, April 08, 2005 12:24 PM
To: Labonte, Phil
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Cannot delete tickets as superuser?

Labonte, Phil wrote:

Not sure if that was a joke, but that is what I am saying… there is no
selection for deleted.

I don’t know why the deleted option wouldn’t be there, but stalled will
work just as well, since deleted doesn’t really delete the ticket.

When you are working on a ticket, deleted doesn’t show up in the
drop-down for Status?


Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

 www.suave.net - Anthony Ball - ant@suave.net
    OSB - http://rivendell.suave.net/Beer

I’m pulling for you. Remember, we’re all in this together - Red Green

On the left hand menu select Jumbo, that will give you a screen where
you can set all of the attributes for the ticket, including “status”

Matt-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Labonte,
Phil
Sent: Friday, April 08, 2005 11:26 AM
To: Drew Barnes
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Cannot delete tickets as superuser?

No it does not.

I do not get a drop down list for status, just a few selections at the
top right; Reply | Resolve | Open | Comment

That is all I have.

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