Alle,
Even thought the privileges for Everyone and Unprivileged are set to
CreateTicket and ReplyToTicket, we get these errors when send from an
external user:
User creation failed in mailgateway: Name in use
User ‘camron.fox@example.com’ could not be loaded in the mail gateway
RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.
How do we allow this when using the LDAP overlay? I've googled for this
but found only answers for 3.X and we’re running 4.0.10.
Best Regards,
Camron
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail: cwfox@us.fujitsu.com
Alle,
Even thought the privileges for Everyone and Unprivileged are set to
CreateTicket and ReplyToTicket, we get these errors when send from an
external user:
User creation failed in mailgateway: Name in use
User ‘camron.fox@example.com’ could not be loaded in the mail gateway
RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.
How do we allow this when using the LDAP overlay? I’ve googled for this
but found only answers for 3.X and we’re running 4.0.10.
What “LDAP overlay” are you using on 4.0.10? Usually that phrase refers
to an ancient 3.6-era overlay that was pretty hacky.
On a modern RT, you should be using REMOTE_USER auth ($WebExternalAuth)
or RT::Authen::ExternalAuth (+ RT::Extension::LDAPImport).
If you’re using RT::Authen::ExternalAuth, look into the
$AutoCreateNonExternalUsers option it provides.