Cannot create a new ticket by mail

RT Users
1

Hi List,
I have a problem with rt3.0.6 on Redhat 9.0. I can reply to an existing ticket
by mail but not open a new one by mail. The mail is not delivered by rt-mailgate.

Trying manually leads to the same error:
cat /tmp/test.test| /opt/rt3/bin/rt-mailgate --queue test --action correspond
–url http://www.mybox.dum/ --debug
Connecting to http://www.mybox.dum//REST/1.0/NoAuth/mail-gateway at
/opt/rt3/bin/rt-mailgate line 444, <> chunk 1.
temporary failure
RT server error.

The RT server which handled your email did not behave as expected. It
said:

temporary failure
For testing purposes I allowed everybody to create a ticket but this did not help.

I am using:
perl 5.8.0
sendmail 8.12.8

any help or hint is welcome.

kind regards
harald volz

This mail sent through IMP: IMP - The Horde Project

2

Harald.Volz@unibas.ch wrote:

temporary failure

Usually means your “–queue” or “–action” parameter is bogus.
See if the patch in

http://rt3.fsck.com//Ticket/Display.html?id=4167

gives you any more insight.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Do you have a queue called test?

Samuel-----Original Message-----
From: Harald.Volz@unibas.ch [mailto:Harald.Volz@unibas.ch]
Sent: Wednesday,05 November,2003 20:02
To: rt-users@lists.fsck.com
Subject: [rt-users] Cannot create a new ticket by mail

Hi List,
I have a problem with rt3.0.6 on Redhat 9.0. I can reply to an existing
ticket by mail but not open a new one by mail. The mail is not delivered
by rt-mailgate.

Trying manually leads to the same error:
cat /tmp/test.test| /opt/rt3/bin/rt-mailgate --queue test --action
correspond --url http://www.mybox.dum/ --debug Connecting to
http://www.mybox.dum//REST/1.0/NoAuth/mail-gateway at
/opt/rt3/bin/rt-mailgate line 444, <> chunk 1.
temporary failure
RT server error.

The RT server which handled your email did not behave as expected. It
said:

temporary failure
For testing purposes I allowed everybody to create a ticket but this did
not help.

I am using:
perl 5.8.0
sendmail 8.12.8

any help or hint is welcome.

kind regards
harald volz

This mail sent through IMP: IMP - The Horde Project

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rt-users@lists.fsck.com
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4

Hi List,
thanks for the help.
Stupid fault: typo in RTs queuename.
With the hack of Phil Homewood I got a more informing debug message.
Now I can start a ticket by mail…
kind regards,
harald