Cannot change Owner with RT 3.8.1

Hi All,

We have migrated from 3.4.4 to 3.8.1 and found the following change of behavior:

  • Once a ticket is created, we cannot change the owner from Nobody to someone else
  • The owner of a ticket cannot reassign it
    However, the owner can be set when creating the ticket and someone can “Take” a ticket.

Is that a new behavior with 3.8. If so, how can we change it back to the previous behavior?

Thanks in advance,

Daniel Tougas

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