Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach
files to replies etc to tickets. I also had the problem with versoin 3.6.6.
Apparently this was working previously, the only thing that I can think that
has changed is that we now use SSL (but Im not aware this has broken
What Im seeing is:
If Im viewing a ticket and click reply
Then I click “browse” for attaching a file
Select a file on my local PC
now click “update” for the ticket, it breaks, it shows as the URL:
https://www.myserver.com/Ticket/Update.html and a blank page.
thanks for any help, Andy.
Yes. this is because the home directory of www, the UID the web server
runs under has /nonexistent as a home directory (for security reasons). Simply modify the www account so it has a real home directory. I can’t
remember off hand if the www user needs any special privileges over the
home dir – I don’t think it does, in which case, /var/empty is a good
choice and still preserves at least of modicum of security:
pw user mod -n www -d /var/empty
If that doesn’t work then try creating /home/www and see what the minimum
privileges are. Leave the shell as /usr/sbin/nologin.
Dr Matthew Seaman The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers Marshborough Rd
Tel: +44 1304 814890 Sandwich
Fax: +44 1304 814899 Kent, CT13 0PL, UK
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