Cannot add content to RTFM

RT Users
1

Hello all,

I have not had any luck figuring this out…

I have RT 3.6.1 and RTFM (2.2.0RC4) installed. I have taken one user and added in all the rights for both RT and for RTFM.

It all looks good, except I can cannot see, or modify content, links or topics in any article. I get big orangish titles for those sections but no way to see or edit.

I’ve given all the rights - and have not found anything on this issue.

Nothing in the apache error log either.

Any tips?

2

Is this an update or new install?

I had a similar problem with an upgrade. At least for me, a
critical step was left out of the INSTALL instructions,
but posted in a note here later:

Login the RT web interface->
Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select the classes
the customfield will apply to (the common is to select all) and then click Send

Basically, during the upgrade, somehow which custom field is associated with
which class got broken, and had to be reestablished by hand. (Well, when
I did the above, it fixed my problem :slight_smile:

bobg

3

I don’t get any custom fields listed :frowning:

I believe this is a new install…On Thu, 18 Jan 2007 11:19:17 -0600 “Bob Goldstein” bobg@uic.edu wrote:

Is this an update or new install?

I had a similar problem with an upgrade. At least for me, a
critical step was left out of the INSTALL instructions,
but posted in a note here later:

Login the RT web interface->
Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select the classes
the customfield will apply to (the common is to select all) and then click Send

Basically, during the upgrade, somehow which custom field is associated with
which class got broken, and had to be reestablished by hand. (Well, when
I did the above, it fixed my problem :slight_smile:

bobg

Hello all,

I have not had any luck figuring this out…

I have RT 3.6.1 and RTFM (2.2.0RC4) installed. I have taken one user and adde
d in all the rights for both RT and for RTFM.

It all looks good, except I can cannot see, or modify content, links or topics
in any article. I get big orangish titles for those sections but no way to s
ee or edit.

I’ve given all the rights - and have not found anything on this issue.

Nothing in the apache error log either.

Any tips?

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

4

I don’t get any custom fields listed :frowning:

In that case, I think you have to define some.
An RTFM article consists of one or more custom fields.
There isn’t any default ‘body’ of the article.

 bobg