I’m a beginner with RT and we are now experimenting RT::IR Module.
I’m getting stucked with the “Add Asset” widget within RTIR.
In the Incident ticket, I’ve added the widget to link directly an asset to the current ticket.
When I link the ticket to an existing asset, the POST request is sent to Ticket/Display.html… but as it is an Incident ticket, the request is automatically redirected to RTIR/Incident/Display.html…
If I do the same thing from a Ticket in a “default” queue (within RT and not RTIR), it works fine.
I only got the problem in RTIR.
What should I do to get the widget works with an Incident Ticket (RTIR)?
If someone has already had this problem and solved it it would save me !!
Thanks in advance.