Canned Responses Form

RT Users
1

Hey All,
I am looking to add ‘canned responses’ to the comment/reply pages in
3.6. Is there any way right now to insert a template, selected from a
drop down list, to the body of the message. This would be great, as we
have a lot of form letters that we use to email different people. Thanks

Justin Gallardo
Network Engineering
Oregon State University
justin.gallardo@oregonstate.edu

2

RTFM.

No, really: http://www.bestpractical.com/rtfm/On Wed, Jul 19, 2006 at 10:25:48AM -0700, Justin Gallardo wrote:

Hey All,
I am looking to add ‘canned responses’ to the comment/reply pages in
3.6. Is there any way right now to insert a template, selected from a
drop down list, to the body of the message. This would be great, as we
have a lot of form letters that we use to email different people. Thanks

–
Justin Gallardo
Network Engineering
Oregon State University
justin.gallardo@oregonstate.edu

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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Careers — Best Practical Solutions

3

I wanted to install this…but I couldn’t find anything about 3.6
compatibility. Is it 3.6 friendly?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Todd
Chapman
Sent: Wednesday, July 19, 2006 1:41 PM
To: Justin Gallardo
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Canned Responses Form

RTFM.

No, really: http://www.bestpractical.com/rtfm/

Hey All,
I am looking to add ‘canned responses’ to the comment/reply pages
in
3.6. Is there any way right now to insert a template, selected from a
drop down list, to the body of the message. This would be great, as we

have a lot of form letters that we use to email different people.
Thanks

–
Justin Gallardo
Network Engineering
Oregon State University
justin.gallardo@oregonstate.edu

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:

4

I wanted to install this…but I couldn’t find anything about 3.6
compatibility. Is it 3.6 friendly?

Yes.

5

I have got it going, and it seems to work great. Thanks!

Justin Gallardo
Network Engineering
Oregon State University
justin.gallardo@oregonstate.edu

Helmuth Ramirez wrote:

6

At Wednesday 7/19/2006 01:40 PM, Todd Chapman wrote:

RTFM.

Or http://wiki.bestpractical.com/index.cgi?CannedReplies

Steve

7

[RTFM, the RT FAQ Manager]

I wanted to install this…but I couldn’t find anything about 3.6
compatibility. Is it 3.6 friendly?

It is, though we need to release the 2.2.0 final.

Jesse

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