Can the RT be customized for POS, Service and Job card Scenario as well as Service purchase, support

Hello,
We would like to know to what extend can the application be customizez to. What industries are they used in. Can the RT be customized for POS, Service and Job card Scenario as well as Service purchase, AMC support etc.

Sure! You can have a different queue for each workflow and have different custom fields and automation for each queue