Can RT pull user attributes from LDAP/AD?

RT Users
1

Can you pull user’s True Name or other data from LDAP/AD to pre-populate any fields when submitting (or responding to) a
ticket?

Thanks!

2

RT-Extension-LDAP-Import

This will import in bulk not only users, but also groups (if you specify
it)

Thanks,
Jok
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |On 8/22/12 12:51 PM, “Tom Perrine” tperrine@scea.com wrote:

Can you pull user’s True Name or other data from LDAP/AD to pre-populate
any fields when submitting (or responding to) a
ticket?

Thanks!