Can not change ticket owner

Hello,

I can not change the ticket owner if the ticket is already owned by someone,
even though I checked the StealTicket right. Even root can not do this.

I use RT 3.4.1.

Can anybody help?

Thanks in advance,
Tilman

Hello,

I can not change the ticket owner if the ticket is
already owned by someone,
even though I checked the StealTicket right. Even
root can not do this.

I use RT 3.4.1.

Can anybody help?

Thanks in advance,
Tilman

You are experiencing a permission problem.
The user or group for the user who is logged in must
have permission to steal ticket, own ticket, take
ticket and possibly some thing else.

have a look at your group or queue setting.

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Tilman Rassy wrote:

Hello,

I can not change the ticket owner if the ticket is already owned by someone,
even though I checked the StealTicket right. Even root can not do this.

I use RT 3.4.1.

I’m having that same behavior in 3.4.4. Changing the ticket owner in
EditBasics gives a permission denied error. I don’t know if it is by
design or not. The way that works for me is to use the ‘Steal’ ticket
link at the top of the ticket.

Ryan

rfox.vcf (309 Bytes)

I’m having that same behavior in 3.4.4. Changing the ticket owner in
EditBasics gives a permission denied error. I don’t know if it is by
design or not. The way that works for me is to use the ‘Steal’ ticket
link at the top of the ticket.

Yes, that is the design. Steal the ticket first so you become the
owner. Then set the owner to the new owner.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

Since I didn’t like the design, I created a new right called
"ReAssignTicket", and give it to manager types, so that they can change
the owner of a ticket without having to first steal it.

Is that code you’d be willing to share?

Mark Roedel
Web Programmer / Analyst
LeTourneau University-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Schultz,
Eric
Sent: Friday, February 17, 2006 10:09 AM
To: m-liebman@northwestern.edu; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Can not change ticket owner

Since I didn’t like the design, I created a new right called
"ReAssignTicket", and give it to manager types, so that they can change
the owner of a ticket without having to first steal it.