We started using RT as our ticket system around version 3.8 and are currently running 4.4.1. We have approximately 8600 tickets in the system. We have been experiencing issues with our current install (Scrips not firing properly, extensions no longer needed/compatible, etc.). If I use rt-serializer like this:
rt-serializer - directory EXPORT_PATH -size MY_FILE_SIZE -no-deleted -acls
Will this export only the ticket/transaction history & clean off any changes Extensions had made? I’m looking to try and sanitize the database as much as I can and then spin up a development box where I can test Scrips and Extensions first before deploying.
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email: firstname.lastname@example.org:email@example.com
To report email issues: firstname.lastname@example.org