Can I show duration between creation of ticket and its deletion directly of the chart?

RT Users
1

Hi All,

I have been extracting some information from the charts and saved searches.

However, how can I show some thing like the amount of time between creation
of ticket and resolution?

Regards,

Shrivallabh

2

Hello all!

Is their a way to remove a user from a Queues User Rights? One of our
end users was added to User Rights instead of added to a Group.

-Ron

3

Hello all!

Is their a way to remove a user from a Queues User Rights? One of our
end users was added to User Rights instead of added to a Group.

Remove all the rights granted individually to that user at the queue level.