Can I restrict autoreplies to the local domain? *SOLUTION*

RT Users
1

OK.

I found a solution to this myself! Thanks to everyone who provided possible fixes. It’s probably not elegant but it seems to fit ok.

The trick was in this post to RTIR [Rtir] Disabling Autoresponder to specific addresses, which I adapted for Ubuntu.

I found that copying /usr/share/request-tracker3.4/lib/RT/Action/Autoreply.pm to /usr/local/share/request-tracker3.4/lib/RT/Action/Autoreply.pm and replacing

sub SetRecipients {
my $self=shift;

push(@{$self->{'To'}}, $self->TicketObj->Requestors->MemberEmailAddresses);

return(1);

}

with

no warnings qw(redefine);

sub SetRecipients {
my $self=shift;

if(defined($RT::AllowAutoReplyRegexp) && defined($RT::DenyAutoReplyRegexp)) {
    foreach($self->TicketObj->Requestors->MemberEmailAddresses) {
    push(@{$self->{'To'}}, $_)
      if ( ( ! $RT::AllowAutoReplyRegexp || /$RT::AllowAutoReplyRegexp/oi )
	&&  ! ( $RT::DenyAutoReplyRegexp && /$RT::DenyAutoReplyRegexp/oi ) );
    }
} else {
    push(@{$self->{'To'}}, $self->TicketObj->Requestors->MemberEmailAddresses);
}

return(1);

}

worked.

In /etc/request-tracker3.4/RT_SiteConfig.pm add the lines

Set($AllowAutoReplyRegexp, ‘@([\w.-]+.)?your.domain.com$’);
Set($DenyAutoReplyRegexp,
‘^(Post(ma?(st(e?r)?|n)|of|ficl)|(send)?Mail(er)?|daemon|m(mdf|ajordomo)|n?uucp|LIST(SERV|proc)|NETSERV|o(wner|ps)|r(e(quest|sponse)|oot)|b(ounce|bs.smtp)|echo|mirror|s(erv(ices?|er)|mtp(error)?|ystem)|A(dmin(istrator)?|MMGR|utoanswer))@’);

near the end.

So there you go.

Chris

Chris Wenn
IT Support Officer

Royal Botanic Gardens
Royal Botanic Gardens Melbourne
PH: (03) 9252 2354 FAX: (03) 9252 2442
EMAIL: Chris.Wenn@rbg.vic.gov.au
WEB: http://www.rbg.vic.gov.au