Can I completely remove reminders from RT?

RT Users
1

I have been reading that reminders belong to a queue and not really to the
ticket. I can see this complicating things, and I don’t want reminders as
part of my system.
I do not want the reminders box on the RT at a glance page, and do not want
them on the tickets page. Is there any way to fully remove this?

Thanks
View this message in context: http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15721275.html

2

You can remove them from the At A Glance page by going into:

Configuration → Global → RT at a glance

Then copy

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage)]);

from RT_Config.pm into RT_SiteConfig.pm and remove MyReminders so
users cannot add them back.

Finally, create an empty file:

/opt/rt3/local/html/Elements/MyReminders

That should do it. You will need to restart RT.

-ToddOn 2/27/08, lgrella lgrella@acquiremedia.com wrote:

I have been reading that reminders belong to a queue and not really to the
ticket. I can see this complicating things, and I don’t want reminders as
part of my system.
I do not want the reminders box on the RT at a glance page, and do not want
them on the tickets page. Is there any way to fully remove this?

Thanks

View this message in context: http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15721275.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

The rt-users Archives

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3

Thank you

Todd Chapman wrote:

You can remove them from the At A Glance page by going into:

Configuration → Global → RT at a glance

Then copy

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage)]);

from RT_Config.pm into RT_SiteConfig.pm and remove MyReminders so
users cannot add them back.

Finally, create an empty file:

/opt/rt3/local/html/Elements/MyReminders

That should do it. You will need to restart RT.

-Todd

I have been reading that reminders belong to a queue and not really to
the
ticket. I can see this complicating things, and I don’t want reminders
as
part of my system.
I do not want the reminders box on the RT at a glance page, and do not
want
them on the tickets page. Is there any way to fully remove this?

Thanks

View this message in context:
http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15721275.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

View this message in context: http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15744184.html

4

Hi Igrella,

Sure, i’ve done this yesterday.

  1. remove the reminders from your RT_SiteConfig.pm

Set($HomepageComponents, [qw(…

  1. Remove the Element from /Elements/MyReminder

  2. Change the /Tickets/Elements/Tabs

Remove:

_F => { title => loc('Reminders'),
        path  => "Ticket/Reminders.html?id=" . $id,
        separator => 1, },
  1. Reset the RT At A Glance default Screen (Admin/Global/RT at a glance) for all users (remove Reminders if you find it there)

Hopefully this helps

Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von lgrella
Gesendet: Mittwoch, 27. Februar 2008 20:40
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Can I completely remove reminders from RT?

I have been reading that reminders belong to a queue and not really to the ticket. I can see this complicating things, and I don’t want reminders as part of my system.
I do not want the reminders box on the RT at a glance page, and do not want them on the tickets page. Is there any way to fully remove this?

Thanks
View this message in context: http://www.nabble.com/Can-I-completely-remove-reminders-from-RT--tp15721275p15721275.html

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