Can Anyone Help me Out

RT Users
1

Dear all,

I have some problem, Can anyone Help me out.

  1. when I send attachments Cc and Bcc does not get the attachments.

  2. In Comment Option, when I choose Comments not send to Requestor it
    Sends a mail to Requestor.

  3. When Ticket is assigned to a Watcher, RT doesn’t sends a mail to
    either Requestor or Watchers.

Below is my Scrip Option.

  OnComment NotifyAllWatchersWithAttach with template AdminComment

  OnCreate NotifyAllWatchers with template Transaction

  OnCreate AutoreplyToRequestors with template AutoReply_ACC

  OnComment NotifyOtherRecipients with template AdminComment

  OnStatus NotifyAdminCcs with template Transaction

  OnStatus NotifyAllWatchers with template Transaction

  OnCorrespond NotifyOtherRecipients with template Transaction

  OnCorrespond NotifyAllWatchersWithAttach with template Transaction

Say when I add some other Scrip like Transaction to satisfy my above
mentioned problems, RT Sends mail Twice.

For Example: Sends mail Twice for Status and Transcation.

How Can I solve this Problem ? Thanks in Advance.

With Regards,

J.Mani Ezhilan.

2

maniezhilan wrote:

  1. In Comment Option, when I choose Comments not send to Requestor it
    Sends a mail to Requestor.

That’s because you’ve got this scrip:

  OnComment NotifyAllWatchersWithAttach with template AdminComment

It’s traditional not to mail comments to all watchers, since that
includes the requestors.

  1. When Ticket is assigned to a Watcher, RT doesn’t sends a mail to
    either Requestor or Watchers.

You don’t have a scrip depending on such a condition. OnOwnerChange is
around somewhere; something similar could presumably be knocked together
for other watchers (if indeed it hasn’t already).

Smylers
GBdirect