I have some problem, Can anyone Help me out.
when I send attachments Cc and Bcc does not get the attachments.
In Comment Option, when I choose Comments not send to Requestor it
Sends a mail to Requestor.
When Ticket is assigned to a Watcher, RT doesn’t sends a mail to
either Requestor or Watchers.
Below is my Scrip Option.
OnComment NotifyAllWatchersWithAttach with template AdminComment OnCreate NotifyAllWatchers with template Transaction OnCreate AutoreplyToRequestors with template AutoReply_ACC OnComment NotifyOtherRecipients with template AdminComment OnStatus NotifyAdminCcs with template Transaction OnStatus NotifyAllWatchers with template Transaction OnCorrespond NotifyOtherRecipients with template Transaction OnCorrespond NotifyAllWatchersWithAttach with template Transaction
Say when I add some other Scrip like Transaction to satisfy my above
mentioned problems, RT Sends mail Twice.
For Example: Sends mail Twice for Status and Transcation.
How Can I solve this Problem ? Thanks in Advance.