Hi all, I’ve installed RT3 again after a long absence, and I’m reminded
once again how abysmal my Perl skills are. What I’d like is this:
A ticket is opened via email (or whatever), and as a result doesn’t have
an owner. I’d like an email to go out to everyone who has OwnTicket
rights in that queue so that people are informed of the arrival of a new
ticket. Keeners can take a ticket for themselves, or the boss can assign
the tickets to whoever he wants.
The important part is that people are made aware of the new ticket without
having to log in and check. Maybe there’s a way to do this without
writing a scrip and template, but if there is, it’s not obvious to me…
Any help, either cluing me in to the right way to accomplish this, or with
the scrip would be much appreciated! Thanks!!!