Is it possible to add another queue to RTIR that will allow for blocks and investigations to be linked (essentially add another Incidents queue but name it something different)?
From the desk of Nicole A. Powell…
Hi Nicole,
The original versions of RTIR were built with a very specific workflow
in mind so, as you have seen, the queues were fixed. But I have good
news for you, users have often asked for more flexibility around queues
and we listened. The next version of RTIR, scheduled for a release
candidate very soon, will allow exactly that.
If you’re curious, you can follow some of the development on github:
We’ll announce it once we have a release candidate for RTIR 3.4 ready.
Just a little longer…
JimOn 12/23/15 9:42 AM, Nicole Powell wrote:
Is it possible to add another queue to RTIR that will allow for blocks and investigations to be linked (essentially add another Incidents queue but name it something different)?
From the desk of Nicole A. Powell…
So is there a workaround for changing the queue names to be more appropriate for the environment? It seems like if you change the queue names it breaks the workflow in some cases.
From the desk of Nicole A. Powell…> On Dec 23, 2015, at 3:32 PM, Jim Brandt jbrandt@bestpractical.com wrote:
Hi Nicole,
The original versions of RTIR were built with a very specific workflow in mind so, as you have seen, the queues were fixed. But I have good news for you, users have often asked for more flexibility around queues and we listened. The next version of RTIR, scheduled for a release candidate very soon, will allow exactly that.
If you’re curious, you can follow some of the development on github: GitHub - bestpractical/rtir
We’ll announce it once we have a release candidate for RTIR 3.4 ready. Just a little longer…
Jim
On 12/23/15 9:42 AM, Nicole Powell wrote:
Is it possible to add another queue to RTIR that will allow for blocks and investigations to be linked (essentially add another Incidents queue but name it something different)?From the desk of Nicole A. Powell…