Can Access To Links in Tickets be Restricted to Certain Users/Groups

RT Users
1

Hi

We have a situation where users are linking tickets and articles
incorrectly. They use the ‘Refers to’ under links. We want to restrict that
to a user or group.

Is this possible? I haven’t managed to find any permission related to that
aspect of the system.

Regards,

Jason van Wyngaard

Tel: +27 11 616 8772

Fax: +27 86 635 4334

Mobile: +27 82 373 2412

E-mail: jasonv@cillion.co.za

Skype: jvanwyngaard

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2

We have a situation where users are linking tickets and articles incorrectly. They use the
‘Refers to’ under links. We want to restrict that to a user or group.
Is this possible? I haven’t managed to find any permission related to that aspect of the
system.

There is no built-in ACL for RT to limit modification of Links once a
user has the ModifyTicket right. You’d have to write code to hide the
editing of links and jumbo to do this and it would be messy.

-kevin